Patient Navigator Registered Nurse (RN) - Oncology

This is a Part Time position for 20 hours per week. Required hours on Tuesday & Wednesday 8:00 AM - 3:30 PM and Friday 8:00 AM - 2:30 PM with ability to cover additional days as needed.

The Patient Navigator RN will assists in the intake process from initial patient contact to any follow-up requirements. This position will manage each account to improve the patient experience. Identifies patients with specific diagnoses and connects those patients to coordinated care management. Educates patients on care management options in accordance with policies and procedures.

CUSTOMER SERVICE RESPONSIBILITIES:

• Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department. Works with Administrator/Physician and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions. Maintains patient confidentiality and adheres to HIPAA laws.

POSITION QUALIFICATIONS:

 Bachelor of Science Degree in Nursing required
 Master’s degree in Informatics or related health care field preferred
 RN license required  American Heart Association BLS required
 1 year of experience required  Strong verbal & oral communication skills
 Experience in EMR – NextGen system a plus

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