PeopleSoft Developer

Resolve and provide technical support for complex issues in the system that cannot be resolved by Tier 1 or Tier 2 teams.

• Build a solid understanding of the system's architecture, codebase, integrations, and common failure points.
• Resolve tickets unable to be completed by Tier I and Tier II.
• Review and provide input for documentation.
• Close out at least five tickets per week. This includes investigating root causes, developing and testing fixes, documenting findings, and confirming that each resolution holds.
• Keep clear, thorough ticket notes so that solutions are easy to reference later and the team's shared knowledge grows along with their own.
• Collaborate with functional and technical members across the team and project, especially with the Tier 3 Incident Manager and fellow Tier 3 Developers.
• Work closely with the Incident Manager, keeping them informed on the status of high-priority issues and assigned tickets. If an issue requires a code change, work with the Incident Manager to get the recommended fix documented in Jira and shared with the corresponding Scrum Team.
• Work with fellow Tier 3 developers by asking questions, sharing insights, reviewing one another's work, and pitching in when the team's workload spikes.
• Provide guidance to Tier 1 and Tier 2 support teams to prevent future escalations.

Minimum Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 2-5 years of experience in information technology, systems administration or other IT related field.
• Secret Clearance

Other Job Specific Skills

• Curiosity, diligence, and a steady build-up of system knowledge is essential.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.