Personal Injury Intake Specialist

Responsibilities:

- Serve as the primary point of contact for new potential clients contacting the firm regarding personal injury claims.
- Conduct initial screenings and intake interviews to gather essential information about prospective cases, including incident details, injuries sustained, and liability information.
- Maintain professional and compassionate communication with individuals who may be experiencing distress following an accident.
- Accurately document all intake data within the case management system to ensure legal teams have complete information for case evaluation.
- Follow up with potential clients to secure necessary documentation or provide updates on the status of their inquiry.
- Coordinate with attorneys and legal staff to transition qualified leads into active cases.
- Provide clear, concise, and helpful responses to inquiries via phone, email, or chat platforms.
- Manage a high volume of inquiries while maintaining attention to detail and adherence to firm intake protocols.

Requirements:

- Must be fully fluent in both English and Spanish, with the ability to conduct professional intake procedures in both languages.
- Proven experience in a customer service, intake, or administrative role, preferably within a legal environment or personal injury practice.
- Excellent verbal and written communication skills to effectively handle sensitive information with empathy and professionalism.
- Proficiency with standard office software, communication tools, and case management systems.
- Ability to work effectively in a fully remote environment while maintaining consistent availability and high performance standards.
- Strong organizational skills and the ability to multitask in a fast-paced work environment.
- Preference for candidates residing within Latin American time zones to ensure alignment with operational requirements.
- Reliable access to a secure, private, and high-speed internet connection to manage sensitive client data.

Location: Remote - Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela

Skills required for this job:

• Case management software
• Client Intake
• Personal injury law
• Sales