Photography Supervisor
Posted Updated
Description
- Assist in the implementation of the operating policies and procedures for the Photography Department.
- In collaboration with the Photography Manager, review customer satisfaction and trends to anticipate needs and meet guest expectations.
- Observe and report daily facility conditions and situations to the Photography Manager.
- Assist in the development and implementation of staff scheduling across the department to ensure efficient and appropriate coverage.
- Assist in maximizing customer interest and sales levels by displaying guest photographs appropriately.
- Understand the principles of visual merchandising and creating impactful displays.
- Assist with maintaining photo inventory.
- Remain up-to-date with industry’s best practices.
- Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the photo counter.
- Supervise and lead the photography team in its goal of delivering unique and memorable experiences to guests.
- Ensure all staff receive their allocated break and ensure daily coverage.
- Respond to guest issues received through email, phone calls, and Picsolve issue lists.
- Ensure the facility is clean, safe and presented to the highest of standards.
- In collaboration with the Photography Manager and Guest Experience Manager, ensure all admission and sales data is captured to maximize reporting potential.
- Supervise the maintenance of the Photo POS systems and photography related equipment from a hardware and software aspect.
- Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
- Monitor, manage and ensure all guest experience targets are achieved.
- Assist in the implementation of department training programs to achieve the best guest experience.
- Assist in the training and development of team members to provide the necessary skills and knowledge in order to perform their jobs.
- Entertain, engage and empower team members to reduce turnover and increase retention.
- Motivate and inspire team members to perform at their very best through role modeling, providing feedback, reward and recognition, respect and frequent communication.
- Assist in overseeing on-the-job training programs in order to establish the needs of the business.
- Supervision of other subsidiary attractions as required, such as Ropes Course & Mirror Maze.
- Supervision of other areas as required, such as Admissions and Merchandising.
- Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
- In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
- In collaboration with Life Sciences Department and the Aquarium Foundation, ensure exhibits and programs engage, educate and entertain diverse audiences.
- Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement