Poseidon Spa Casa Monica Front Desk Lead

Job Title: Front Desk Manager/Lead

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

Hourly + Retail Commission + Service Commission

Open Availability, Weekends & Some Holidays

Join Our Team at the Spa at Casa Monica Resort & Spa

Where Historic Elegance Meets Wellness & Exceptional Hospitality

About the Opportunity

At Arch Amenities Group and The Casa Monica Resort, we believe wellness is more than a service — it’s an experience that allows people to relax, recharge, and feel their best. At the spa at Casa Monica Resort & Spa, we bring that philosophy to life through exceptional hospitality, personalized service, and thoughtful attention to every detail in one of St. Augustine’s most distinctive historic settings.

As our Front Desk Manager/Lead, you’ll play an important role in creating the kind of experience that makes guests feel welcomed, cared for, and excited to return. You’ll help lead the front desk team, support the daily operations of the spa, and ensure every interaction reflects our commitment to elevated service and genuine hospitality.

We’re looking for someone who enjoys taking initiative, connecting with people, and helping a team succeed. Someone who leads by example, takes pride in staying organized and one step ahead, and understands how the little details can make a lasting impression. From supporting reservations and guest needs to maintaining a polished boutique and helping the team deliver thoughtful service recommendations, you’ll be an important part of what makes the spa experience special.

Joining Arch Amenities Group means becoming part of a team that values collaboration, personal growth, and a shared commitment to excellence. If you’re passionate about hospitality and ready to take an active role in both guest experience and team leadership, we invite you to be part of this exciting next chapter at the spa at Casa Monica Resort & Spa.

What You’ll Do

• Help lead daily front desk operations, ensuring a seamless, welcoming, and elevated experience for every guest.

• Serve as a positive role model for the front desk team, encouraging teamwork, accountability, and consistent service standards.

• Support and guide team members through hands-on coaching, clear communication, and ongoing knowledge sharing.

• Oversee spa reservations, appointment scheduling, guest inquiries, and service recommendations to create a smooth and personalized guest journey.

• Anticipate guest needs, respond to concerns with professionalism, and help ensure every guest feels valued and cared for.

• Maintain strong knowledge of spa services, treatments, enhancements, retail products, and seasonal offerings to confidently assist guests and support sales.

• Encourage thoughtful retail recommendations, service enhancements, and gift certificate sales that complement the guest experience and contribute to spa revenue.

• Ensure the reception area and boutique remain polished, organized, fully stocked, and visually inviting throughout the day.

• Assist with daily administrative responsibilities, transactions, reporting, opening and closing procedures, and other operational needs.

• Help monitor inventory, supplies, facility presentation, and overall spa readiness.

• Communicate closely with spa leadership, therapists, and front desk colleagues to coordinate services and keep daily operations running smoothly.

• Take initiative in identifying opportunities to improve organization, efficiency, guest satisfaction, and team performance.

• Help maintain a positive, collaborative work environment where team members feel supported and take pride in their contributions.

• Uphold Arch Amenities Group’s service standards, policies, and commitment to exceptional hospitality.

What We’re Looking For

• A genuine passion for hospitality and creating memorable, personalized guest experiences.

• Previous experience in hospitality, luxury service, spa operations, or a guest-facing role; leadership or supervisory experience is preferred.

• Strong communication skills and the ability to build positive relationships with guests and colleagues.

• A natural ability to lead by example, support teammates, and help maintain high standards without losing sight of the guest experience.

• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• A proactive, hands-on approach and the ability to recognize what needs to be done without always being asked.

• Confidence in handling guest concerns with professionalism, sound judgment, and a solution-oriented mindset.

• An interest in retail, service recommendations, and helping guests discover offerings that enhance their spa experience.

• Pride in maintaining a clean, organized, and beautifully presented reception and boutique.

• A collaborative attitude, a willingness to learn, and a desire to help the team grow and succeed.

• Flexibility to work a varied schedule, including weekends and holidays, based on the needs of the resort.

At Arch Amenities Group, exceptional guest experiences begin with a team that cares. We’re looking for someone who brings that same care, initiative, and enthusiasm to their work and is excited to help our spa continue to grow, evolve, and deliver memorable experiences.

Qualifications:

• High School Diploma
• CPR/First-Aid Certified, if required by the client
• Effective leadership skills and a strong work ethic
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Creative in marketing, promotion, and programming
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Able to show initiative and make decisions
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods
• This position requires the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
• Ability to lift 25 lbs.
• Normal work hours: Varied to include nights, weekends, and holidays

Essential Function	Seldom	Occasionally	Frequently
Stationary Position -- Sitting or Standing			X
Active Position -- Walking, jogging, running	X
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate			X
Climb/Balance -- Stairs, ladders, ropes, equipment, beams	X
Stoop/kneel/crouch or crawl -- Position self, move		X
Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information			X
See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess			X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less		X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more	X
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.	X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.