Principal Technical Support Specialist - Poland

ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept — one customer, one case, one conversation at a time. In this role you will... • Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence. • Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept. • Deliver technical health reviews on cadence — configuration, integrations, adoption — and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable). • Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so. • Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so. • Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching. You’ve got what it takes if you have... • 4+ years enterprise technical support or Principal Tech Support Specialist experience; executive-ready communication. • Principal Tech Support Specialist certification track within 90 days incl. SysAdmin/configuration depth. • Commercial awareness — you understand the account’s ARR, entitlements, and renewal timeline. • Relationship craft: customers ask for you by name and mean it.