Product Owner

Own the strategy, roadmap, delivery, support, and continuous improvement of Everidge's Computair CDS platform. Serve as the link between IT and business teams to ensure the system effectively supports cold room design, configuration, quoting, costing, engineering outputs, manufacturing, and ERP integration.

KEY RESPONSIBILITIES and TASKS:

• Own the CDS product vision, roadmap, enhancement backlog, priorities, and success measures.
• Partner with Engineering, Manufacturing, Product Design, Customer Service, Sales, and IT to gather requirements and translate needs into user stories and functional specifications.
• Plan and run CDS projects end to end in JIRA (or a similar tool): scope, epics and stories, sprint planning, tracking, reporting, and stakeholder updates.
• Coordinate software releases, testing, user acceptance, production deployments, and post-release validation.
• Ensure application reliability, security, performance, documentation, support processes, and user access controls.
• Manage integrations and data quality across CDS, ERP, pricing, manufacturing, labeling, and reporting platforms.
• Act as the primary point of contact for CDS user support: triage, troubleshoot, and resolve user issues, and keep users informed until each one is closed.
• Escalate to vendors or technical teams when needed, lead root-cause analysis, and drive permanent fixes so the same problems don't come back.
• Maintain support processes, user documentation, and training so users can work confidently and independently.
• Performs other related duties as assigned.