Product Owner Voice AI

Build the next generation of intelligent voice experiences across Proximus. We are looking for an entrepreneurial and technology-driven Product Owner Voice AI to build and accelerate next-generation Voice AI capabilities for B2B customers. The role combines innovation, product ownership and ecosystem orchestration, turning the rapid evolution of conversational and generative AI into scalable telecom capabilities. The focus includes use cases such as AI receptionists, intelligent voice assistants, live translation, transcription and summarization, conversational automation and AI-enhanced voice services . This is a unique role , collaborating with colleagues across B2B, B2C and relevant competence centers such as Codit and ADA. The Product Owner will connect technology, customer needs and business opportunities, ensuring that capabilities are developed once where possible and can be reused and industrialized across our B2B segments. Job description Own the Voice AI vision, roadmap and backlog , from exploration and proof of concept through productization, launch, scaling and continuous improvement. Identify and prioritize high-value Voice AI use cases such as e.g., AI receptionist, AI assistants, live translation, transcription, summarization, etc. Together with B2B segments customers, translate customer needs, market developments and advances in AI into clear product requirements and scalable building blocks for our segments. Drive the end-to-end development of Voice AI capabilities, working across product, IT, architecture, engineering, network, security, privacy, legal, procurement, operations and go-to-market teams. Orchestrate collaboration across B2B, B2C and Proximus affiliates and competence centers such as Codit and ADA , aligning priorities and leveraging complementary expertise. Explore how Voice AI can be integrated into existing voice, UC, contact-center and digital communication propositions , as well as create entirely new customer experiences and revenue opportunities. Build and manage the relevant technology ecosystem , evaluating potential AI, voice, UC and hyperscaler technologies and partners where required. Ensure responsible and compliant use of AI, with particular attention to privacy, security, data governance, AI regulation, transparency and customer trust . Define success metrics and continuously measure adoption, customer experience, business value and operational performance to drive roadmap priorities. Act as the Voice AI ambassador across Proximus , creating visibility, alignment and momentum around opportunities enabled by conversational AI and next-generation voice technologies.