Product Support & Development Engineer

Location: Northern Ireland - Omagh Offices

Seniority Level: Mid - Senior

Employment Type: Full Time - Employed

Workplace Type: Hybrid Working (3 days onsite / 2 days from home) | Monday to Friday

Description:

Are you passionate about engineering excellence and solving real-world challenges? Join a market-leading manufacturer at the forefront of heavy duty machinery. This is an exciting opportunity to influence the performance and reliability of industry-leading equipment, working closely with design, manufacturing, aftermarket, and customer teams to drive continuous product improvement and innovation.

Key Responsibilities

• Support and enhance existing heavy duty machinery products

• Investigate field failures, warranty claims, and technical issues to identify root causes and implement corrective actions

• Drive product improvement, reliability enhancement, and cost reduction initiatives

• Manage Engineering Change Notices (ECNs) from concept through implementation

• Collaborate closely with Manufacturing, Purchasing, Quality, and Aftermarket teams to ensure effective product support

• Improve product safety, manufacturability, serviceability, and overall performance

• Provide technical support to customers, dealers, and service teams

• Develop and update engineering drawings, BOMs, and technical documentation

• Analyse product performance data and recommend design modifications

• Participate in design reviews, risk assessments, and validation activities

• Support new product introduction (NPI) and product lifecycle management activities

• Liaise with suppliers regarding component performance and technical improvements

• Assist with testing, troubleshooting, and validation of design changes

• Ensure compliance with relevant engineering standards and industry best practices

• Contribute to continuous improvement projects across engineering and operations

Requirements

• Degree qualified in Mechanical Engineering or a related discipline.

• Minimum 3 years' post-graduate experience within heavy engineering industries.

• Experience supporting complex mechanical products in a manufacturing environment.

• Strong problem-solving and root cause analysis skills.

• Ability to work effectively across multiple departments and stakeholder groups.

• Experience using 3D CAD software, with CREO experience considered a distinct advantage.

• Strong communication and technical report-writing skills.

What's on Offer?

• Competitive salary package.

• Hybrid working (2 days per week from home).

• Excellent benefits package.

• Long-term career progression opportunities.

• Exposure to globally recognised products and cutting-edge engineering projects.

• Collaborative and innovative engineering environment.

If you enjoy solving complex engineering challenges, improving world-class products, and making a tangible impact on equipment used across the globe, we'd love to hear from you.