Program Manager, Creative & Experience

PerkSpot is searching for a Program Manager, Creative & Experience to join our Creative team! At PerkSpot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind.

Reporting to the Director of Experience Strategy & Creative, the Program Manager, Creative & Experience turns established business and member priorities into clear, coordinated creative and marketing programs. You’ll combine strong program management with an understanding of the creative process to develop actionable briefs, align stakeholders, manage complex asset delivery, and support creative experimentation, working closely with in-house designers, writers, and other creative specialists to keep programs organized and connected to their objectives.

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL.

What you’ll accomplish:

Program Planning and Stakeholder Alignment

• Translate established priorities into actionable briefs that define the problem, audience, intended outcome, requirements, constraints, deliverables, and measures of success.
• Recommend program scope, workstreams, sequencing, and delivery approach.
• Identify missing information, conflicting inputs, risks, and required decisions before work begins.
• Synthesize stakeholder feedback, facilitate decisions, and keep the program aligned with the approved brief.

Program Operations and Delivery

• Own intake, Jira ticketing, schedules, milestones, dependencies, capacity visibility, risks, and reporting across concurrent programs.
• Coordinate reviews, approvals, handoffs, quality assurance, and launch readiness.
• Communicate priorities, progress, decisions, risks, and tradeoffs to team members and stakeholders.
• Escalate or pause work when required inputs, decisions, resources, or strategic alignment are missing.
• Improve workflows and operating practices to reduce rework and support scalable execution.

GTM Campaigns and Marketing Assets

• Manage product GTM initiatives, broad-audience campaigns, and evergreen marketing programs from approved brief through asset delivery.
• Translate briefs into coordinated asset plans across email, landing pages, websites, in-product content, curated collections, launch communications, templates, and supporting messaging.
• Partner with creative, product, lifecycle, and channel owners to address channel requirements, versioning, localization, and asset readiness.
• Ensure assets work together as a coordinated member experience rather than as disconnected deliverables.

Experimentation and Learning

• Translate established learning priorities into clear creative-testing through user testing, consumer insights, concept testing & in-market A/B tests.
• Partner with leadership to define hypotheses, stimuli, variants, audiences, and success measures.
• Coordinate test development, readiness, execution, and result reviews.
• Connect findings to the original brief and recommend whether to iterate, expand, discontinue, or investigate further.
• Maintain accessible documentation of tests, decisions, and reusable learnings.

What we’re looking for:

• 5–8 years of relevant experience in marketing program management, integrated marketing, creative operations, or related work, including ownership of complex programs across teams.
• Demonstrated experience managing creative, brand, content, or experience programs and partnering closely with in-house creative teams.
• Ability to translate an established priority into a program recommendation and actionable brief, using judgment to resolve ambiguity and recommend scope, sequencing, and resource tradeoffs.
• Understanding of creative development workflows, digital marketing channels, and how content, messaging, design, review cycles, and channel requirements affect delivery and member experience.
• Strong facilitation, communication, organization, and problem-solving skills; ability to challenge unclear requests constructively and influence stakeholders without direct authority.
• Proficiency with Jira or comparable work management tools, including documentation and program reporting. Consumer marketing, e-commerce, or digital member experience is preferred.
• Experience translating learning objectives into testing plans, clarifying hypotheses and comparisons, synthesizing findings, and recommending next steps is a plus. Working knowledge of creative experimentation or user-testing principles and limitations.

About PerkSpot:

Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, PerkSpot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana. We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions.

Your first few months as a PerkSpotter:

Providing value doesn’t have to wait, from day one we are open to your big ideas. In your first few months, you will...

• Meet the team! We think our people are pretty great, so we want to ensure you’re introduced to all of the right team members to help you succeed. You’ll report to the Director of Experience Strategy & Creative and spend quite a bit of time with the Creative & Experience Strategy team members.
• Get to know PerkSpot! Immerse yourself in the business, engage with internal stakeholders, and participate in monthly companywide All-Hands meetings.
• Sharpen your skills! You’ll deepen your expertise in marketing program management and cross-functional collaboration.
• See your impact! Own how approved priorities are scoped, organized, and delivered while keeping execution connected to the original objective and member needs!
• Participate in company-wide events! Whether it’s office miniature golf or a raffle gameshow, company culture is at the forefront of our business.

The pay:

PerkSpot offers competitive industry rate salaries with the goal of retaining and growing talented individuals. We regularly review and adjust our compensation structure as needed to ensure equity and across teams and levels. The base salary range for this position is $115,000 - $130,000 plus a $4,000 annual bonus.

What We Offer:

• Competitive salary, matching 401K, and company-paid disability.
• Comprehensive medical, dental, and vision insurance is effective on your first day of employment!
• Time off is required. We want our team members to rest, relax, and recharge, so we encourage employees to take 20 days off each year. Plus, we offer 8 paid company holidays and our office is closed from Christmas Eve through New Year's Day.
• Summer Fridays are great and are an annual tradition between Memorial Day and Labor Day every year.
• To help you get a jump start on company holidays, we close at 1 pm the day prior to each company holiday as “holiday eve.”
• Tenure is valued and rewarded. In addition to PTO, we offer a paid Sabbatical for up to 3 months to employees at 5 years and 10 years of service.
• Commuting can be expensive – we get it. So, we provide a monthly transportation stipend and free lunch every Wednesday.
• Connection and relationship building is everything. We offer regular outings, virtual events, fun community-interest Slack channels, and occasional happy hours.

How to apply:

All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a complete background screening.

PerkSpot is an equal opportunity employer. Offering a diverse, equitable, and inclusive work environment is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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