Program Manager, Pharmacy Solutions
Posted Updated
Description
- Cross-Functional Program Leadership & Execution
- Lead and drive Pharmacy program intake processes and governance across Pharmacy Management teams and key business partners.
- Lead and influence communication, alignment, and decision-making among operational, clinical, analytical, vendor, and business stakeholders.
- Independently assess risks, priorities, dependencies, and operational impacts to recommend action and drive planning, execution, and coordination of pharmacy strategic initiatives and enterprise projects.
- Lead stakeholders through implementation readiness activities and cross-functional planning efforts for pharmacy initiatives, operational changes, and regulatory requirements.
- Guide stakeholders in understanding new processes, expectations, decisions, and implementation timelines to support adoption and accountability.
- Enterprise Issue Management and Resolution
- Lead Pharmacy issue intake, triage, tracking, escalation, and resolution activities.
- Independently prioritize and route issues for resolution based on risk, urgency, business impact, regulatory implications, and stakeholder needs.
- Drive root cause investigation and recommend corrective or preventive actions to reduce recurrence and improve operational outcomes.
- Manage issue reporting, metrics, escalation trends, and process improvement activities to inform leadership decisions and strengthen accountability.
- Governance & Reporting
- Maintain strategic visibility into pharmacy workstreams, organizational priorities, risks, dependencies, and decisions.
- Lead and drive governance forums including Portfolio Review, Issue Management, and other Pharmacy Management operating model meetings.
- Develop executive-level status updates, reporting materials, meeting documentation, and action trackers that support decision-making and accountability.
- Assess initiative progress, identify risks and barriers, recommend mitigation strategies, and communicate decisions, issues, and next steps to stakeholders.
- Provide transparency and actionable insight across pharmacy leadership and partner organizations to support timely decisions and delivery.
- Other Duties/Functions
- Performs all other miscellaneous responsibilities and duties as assigned or directed.