Program Manager - Self-Directed Services

Job Title: Orion ISO Program Manager
Location: Golden Valley, MN
Wage: $63,000 annual salary including Full-Time benefits
Schedule: Monday-Friday typical daytime business hours. Work from home eligible after 3 months of employment.

Job Summary:

The Orion ISO Program Manager oversees the financial aspects of self-directed services for people with disabilities, the elderly, and other waiver programs. The Program Manager’s primary responsibility is to supervise a team of service coordinators who act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing. This position will also include maintaining a partial caseload of participants.

Essential Job Duties:

Directly supervise team of 15 ISO Coordinators
Train, onboard, and evaluate employees
Facilitate staff meetings
Administer DHS policy through training and supervision
Act as a liaison between the participant, county, and organization
Understand and implement self-directed program requirements
Monitor, manage, and audit budgets
Provide customer service via telephone and email to participants
Identify and resolve barriers within the department
Work across departments for strategic planning
Develop internal processes and procedures

Required Qualifications:

Must have the ability to multitask and maintain a high standard of professional customer service.
Creativity, critical thinking, and strong analytical skills required.
Proficiency in Microsoft Office (i.e., Microsoft Excel and Word).
Successful clearance of Department of Human Services background check
Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy

Preferred Qualifications:

4-year degree preferred in Human Services, Psychology, Social Work, Sociology or Communications.
Supervisory and organizational development experience preferred
Demonstrate success supervising employees and show effective verbal and written skills with the ability to communicate complex concepts to all individuals.
Ability to anticipate issues, problem-solve with innovative ideas, and execute a strategic plan.
Preferred experience working within the social service field