Program Manager
Description
DEPARTMENT: Claims
ROLE: Liability Program Manager
COMPANY: Carl Warren & Company, a Venbrook Company
COMPANY OVERVIEW:
Carl Warren & Company, a Venbrook Company, is a nationwide Third-Party Administrator (TPA) with deep roots in property and casualty claims, litigation management, and risk consulting. Since 1944, we’ve built our reputation by delivering trusted claims handling for both public and private sector clients.
At Carl Warren, we value relationships. We focus on service, accountability, and measurable results.
We offer:
401k with company match
Medical, dental, vision, life, and disability insurance
Paid Time Off (PTO)
Paid holidays and sick leave
Career development support
Work-life balance and flexibility
JOB SUMMARY:
The Liability Program Manager is responsible for handling complex liability claims involving high dollar exposure, litigation, and coverage analysis. This role involves full life-cycle claims management, vendor oversight, legal coordination, and direct reporting to internal and external stakeholders.
You will manage strategy, lead execution, and ensure high-quality outcomes for key accounts.
KEY RESPONSIBILITIES
Claims Management & Strategy
Investigate, evaluate, negotiate, and resolve complex liability claims
Present files in roundtable discussions and formal claim reviews
Monitor reserves for accuracy and timeliness
Oversee claims to ensure quality aligns with performance targets
Legal & Litigation Oversight
Attend mediations, depositions, and trials as needed
Direct defense counsel and support litigation strategies
Interpret legal documents and manage litigation plans
Vendor & TPA Oversight
Oversee third-party adjusters and ensure proper claim handling
Identify and manage vendor performance related to both expense and indemnity outcomes
Stakeholder Communication
Report claim updates to boards, claims counsel, and excess carriers
Collaborate across departments and with external clients
Travel as required
Special Projects
Take on additional duties and assignments as business needs evolve
QUALIFICATIONS
Minimum 10 years of P&C industry experience
At least 10 years managing complex and litigated liability claims
Bachelor's degree required; JD preferred
Insurance designations (e.g., CPCU, AIC) a plus
Adjuster licenses where required
Proficient in Microsoft Office
Strong written and verbal communication
Ability to present and explain complex issues effectively
Experience managing TPAs, defense counsel, and legal process
KEY SKILLS
Strong judgment in claim resolution strategy
Skilled in analyzing risk and anticipating outcomes
Excellent relationship building and collaboration skills
Proactive communicator and decision-maker
Demonstrates continuous learning and technical growth
Understands full claims lifecycle and workflow