Project Coordinator

JOB TITLE: Project Coordinator

DEPARTMENT: People Development

REPORTS TO: Chief Learning Officer

POSITION TYPE: Full-time, In-Person, exempt

SUMMARY: The Project Coordinator supports the Chief Learning Officer (CLO) by ensuring the effective coordination, communication, and execution of learning initiatives across teams. Serving as the primary liaison between Team Leads and the CLO, the role translates strategic priorities into actionable plans, monitors progress, and ensures alignment across programs. The Project Coordinator helps streamline operations, tracks key milestones and outcomes, and supports follow-up to ensure learning initiatives are delivered with consistency and quality. The role plays a critical part in maintaining clarity, accountability, and momentum across People Development’s portfolio.

DUTIES AND RESPONSIBILITIES:

• Provide exceptional internal and external customer service to alumni, students, volunteers, and staff by responding to inquiries and providing explanations and instructions.
• Serve as a liaison between project teams and other departments to ensure smooth communication and collaboration
• Synthesize updates from team leads into concise briefings for the CLO.
• Clarify expectations and timelines across teams.
• Facilitate cross‑functional collaboration and monitor project progress across key performance metrics to ensure alignment, efficiency, and timely execution.
• Oversee the end‑to‑end volunteer nomination, certification, and recertification lifecycle, including managing system access and ensuring accurate, timely processing across all stages.
• Proactively support the Volunteer Training and Recruitment team by managing the alumni database.
• Assist with reviewing and compiling data from the alumni database.
• Manage requests through [email protected].
• Assist the Learning Support team in helping to grade assignments submitted in Lambda Chi Academy.
• Book travel accommodations for volunteer program facilitators.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS:

• At least two years of post-undergraduate experience in data management or providing strong administrative support.
• Experience working within Salesforce, Microsoft Office Suite, Zoom, and Monday.com.
• Fraternity/sorority membership preferred, but not required.
• Bachelor's degree from four-year college or university preferred, but not required.

KEY PERFORMANCE INDICATORS (KPIs)

1. Volunteer Certification Processing

• Process Volunteer Certification Forms in 10 business days.
• Issue bi-annual questionnaire, to new advisors, to determine the effectiveness of certification processing, onboarding and support.
• Ensure that 100% of High Pis claim their FSID to access MyLambdaChi and Lambda Chi Academy.

1. Alumni Support

• Ensure Chapter database requests are processed within 48 hours.
• Ensure new contact details, and change of circumstance are updated within the Lambda Chi Alpha CRM within 48 hours.

1. Alumni Relationship

• Issue annually, the alumni engagement survey.

These KPIs will serve as benchmarks for evaluating People Development’s performance and contribution to Lambda Chi Alpha's alumni goals and objectives.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Some travel may be required
• The employee must occasionally lift and/or move more than 10 pounds

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.