Project Manager

Project description

The MS Teams Operator Connect Project Manager is responsible for delivering the organization’s end-to-end transition to Microsoft Teams Operator Connect. This role spans the entire lifecycle — from gathering requirements through RFP execution, vendor selection, contracting, risk assessment, migration planning, deployment, and business readiness. The position requires a blend of project leadership, unified communications (UC) domain expertise, stakeholder coordination, and the ability to design repeatable processes for large scale telephony transformation.

Responsibilities

• RFP Development & Vendor Evaluation
• Contracting & Risk Management
• Deployment Planning & Migration Execution: - Baseline Discovery & Inventory - Migration Preparation - Test Planning - Deployment & Cutover Execution
• Process Design, Communication & Reporting: - Repeatable Migration Process - Communication & Change Management - Status Reporting & Governance

SKILLS

Must have

• Proven experience delivering global UCaaS or telephony transformation projects (Microsoft Teams, Operator Connect, Direct Routing, SIP).
• Strong technical understanding of telephony, number routing, SBCs, emergency calling, and carrier services.
• Expertise with RFP development, vendor evaluation, procurement processes, and contracting cycles.
• Experience designing repeatable migration processes and managing large scale number porting programs.
• Strong stakeholder management, communication, and cross team leadership skills.
• Structured project management capabilities (risks, timelines, RAID logs, governance).

Nice to have

• Microsoft Teams Voice or Operator Connect certifications. • Background working with global telecom carriers and enterprise telephony consolidation programs. • Experience with enterprise regulatory requirements (911/E911, GDPR, call recording compliance, etc.).