Project Manager

About the Role:

The Project Manager will be responsible for managing and implementing the overall project. The Project Manager organizes, directs, and coordinates planning, and implements all project support activities. The Project Manager interacts with Government program officials regarding issues and status of Projects.

Essential Duties and Responsibilities:

• Oversee and manage all contractor work performed under the contract, ensuring project activities, deliverables, schedules, and performance meet contractual requirements and government expectations.
• Serve as the single point of contact for the CO and COR on all project-related matters, including contract performance, deliverables, staffing, schedules, risks, technical issues, and operational concerns.
• Designate one authorized alternate to serve as the point of contact during absences, ensuring continuity of communication, project oversight, and timely response to government requests.
• Respond to government requests to discuss and resolve technical problems within one hour of receipt, as required by regulations.
• Provide hourly follow-up updates to the CO, COR, or designated government representative on technical problems until resolution, documenting actions taken, progress, outstanding issues, and resolution status.
• Develop, maintain, and monitor project plans, schedules, milestones, deliverables, and implementation activities to support timely and successful project execution.
• Coordinate project resources, personnel assignments, operational priorities, and subcontractor activities to ensure adequate coverage and effective delivery of contracted services.
• Monitor project performance against established objectives, contractual requirements, service-level expectations, and quality standards; identify performance gaps and implement corrective actions as needed.
• Oversee subcontractor performance, deliverables, schedules, staffing commitments, and compliance with applicable contract requirements. Coordinate resolution of issues affecting project execution or service delivery.
• Coordinate recruitment, onboarding, training schedules, certification activities, and operational readiness with the appropriate Recruiting, Training, Quality Assurance, Security, and Operations personnel.
• Track training completion and readiness milestones to help ensure personnel satisfy applicable qualifications, authorization, and competency requirements before performing assigned duties.
• Prepare, review, and submit project status reports, operational updates, deliverable tracking reports, risk assessments, and other required management documentation within established deadlines.
• Ensure project reports accurately communicate progress, resource utilization, staffing status, subcontractor performance, risks, issues, corrective actions, and upcoming milestones.
• Identify, assess, and manage project risks, dependencies, resource constraints, and potential delays; develop mitigation plans and communicate significant concerns to contractor leadership and government stakeholders.
• Facilitate project meetings, technical discussions, performance reviews, and coordination sessions; document decisions, assign action items, and track follow-up through completion.
• Maintain accurate records of project activities, government communications, technical issues, resolution efforts, deliverables, subcontractor coordination, and contractual commitments.
• Coordinate proposed changes to project activities, schedules, resources, and deliverables through the appropriate approval channels, ensuring required authorization is obtained before implementation.
• Collaborate with the Program Manager and functional leads to align project execution with overall contract objectives, operational requirements, and client expectations.
• Promote accountability, effective communication, risk management, and continuous improvement across contractor and subcontractor teams.
• Performs other related duties as assigned.

Qualifications & Skills:

• Bachelor’s degree
• 10+ Years of Experience in Project Management.
• US Citizen
• PMP certification preferred.
• Availability 8 a.m.–6 p.m. EST, Monday–Friday.
• Previous program management experience preferred in a call center environment.
• Working knowledge of CRM software.
• Strong time management skills with the ability to quickly assess priorities and adjust as needed.
• Ability to handle escalated customer issues and find solutions under pressure.
• Ability to effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhering to privacy rules.
• Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Ability to analyze and explain data and execute strategies to improve performance.
• Ability to maintain positive relationships and manage both in-office and virtual teams.
• Ability to solve complex problems and issues.
• Strong analytical skills to interpret and forecast financial budgets.
• Ability to develop, recommend and implement plans for continuous process improvement.
• Strong leadership experience and skills.
• Excellent interpersonal skills and self-sufficient.
• Great customer relations skills and experience.
• Ability to motivate a team, communicate effectively, and mediate conflicts.
• Ability to work in a fast-paced environment.
• Experience working with a PC and the Windows operating system is required.
• Highly proficient utilizing Excel and other Microsoft products.
• Excellent verbal and written communication skills.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

Pearl Interactive Network, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

This job description is intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.