QA Lead

# QA Lead ## ## Job Summary We are seeking a **QA Lead** with proven experience in leading QA teams and ensuring high-quality delivery across complex applications. The candidate must have 1–2 years of hands-on experience testing the ServiceNow platform along with strong overall QA expertise. ## Responsibilities - Lead QA activities for ServiceNow implementations, integrations, and enhancements. - Define and execute QA processes, strategies, and standards for ServiceNow projects. - Develop test plans, test cases, and test scripts for ServiceNow applications and workflows. - Drive manual and automated testing, leveraging ServiceNow Automated Test Framework (ATF) and other tools. - Conduct regression, functional, integration, and User Acceptance Testing (UAT). - Collaborate with developers, business analysts, and stakeholders to ensure defect-free delivery. - Track, report, and manage defects using tools like JIRA or ALM. - Mentor QA team members and ensure compliance with best practices. - Provide test reports, metrics, and recommendations to project leadership. ## Qualifications - **Education**: Bachelor's degree in Computer Science, Information Technology, or a related field. - 8–12 years of overall QA experience, with a minimum of 1–2 years in ServiceNow platform testing (ITSM, ITOM, HRSD, CSM, etc.). - Hands-on experience with ServiceNow Automated Test Framework (ATF). - Strong background in manual and automation testing. - Good understanding of API testing (REST/SOAP) and integration testing. - Experience working in Agile/Scrum methodologies. - Proficiency in test management tools such as JIRA, ALM, or qTest. - Excellent communication, stakeholder management, and leadership skills. ## Preferred Skills - ServiceNow certifications (e.g., CSA, ITSM) or QA certifications (e.g., ISTQB, CSTE). - Experience with Selenium/TestNG or similar automation frameworks. - Exposure to CI/CD pipelines and DevOps practices. ## Experience - Minimum of 8 years of experience in QA testing with specific expertise in ServiceNow. ##