QA Lead

# QA Lead – ServiceNow Platform ## Company Overview Not specified. ## Job Summary We are seeking a **QA Lead** with proven experience in leading QA teams and ensuring high-quality delivery across complex applications. This role is essential in maintaining the quality standards of our ServiceNow implementations, providing oversight and strategy to enhance testing processes within the organization. ## Responsibilities - Lead **QA activities** for ServiceNow implementations, integrations, and enhancements. - Define and execute **QA processes**, strategies, and standards for ServiceNow projects. - Develop **test plans**, test cases, and test scripts for ServiceNow applications and workflows. - Drive **manual and automated testing**, leveraging ServiceNow Automated Test Framework (ATF) and other tools. - Conduct **regression**, functional, integration, and user acceptance testing (UAT). - Collaborate with developers, business analysts, and stakeholders to ensure **defect-free delivery**. - Track, report, and manage defects using tools like **JIRA/ALM**. - Mentor QA team members and ensure compliance with **best practices**. - Provide test reports, metrics, and recommendations to project leadership. ## Qualifications - **8–12 years** of overall QA experience, with a minimum of **1–2 years** in ServiceNow platform testing (ITSM, ITOM, HRSD, CSM, etc.). - Hands-on experience with **ServiceNow Automated Test Framework (ATF)**. - Strong background in **manual and automation testing**. - Good understanding of **API testing** (REST/SOAP) and integration testing. - Experience working in **Agile/Scrum methodologies**. - Proficiency in test management tools such as **JIRA**, **ALM**, or **qTest**. - Excellent **communication**, stakeholder management, and **leadership skills**. ## Preferred Skills - **ServiceNow certifications** (CSA, ITSM) or QA certifications (ISTQB, CSTE). - Experience with **Selenium/TestNG** or similar automation frameworks. - Exposure to **CI/CD pipelines** and **DevOps practices**. ## Experience **7 to 12 years** of relevant experience in quality assurance and testing, with specific emphasis on the ServiceNow platform. ## Environment This is a **remote** position, providing flexibility for the successful candidate. ## Salary Not specified. ## Growth Opportunities Opportunities for career advancement within the QA department and broader IT teams, with potential to evolve into senior leadership roles. ## Benefits Not specified.