QA / Reports & Data Analyst / Compliance
Posted
Description
This is a remote position.
We’re looking for Quality Assurance/ Reports Data Analyst / Compliance Specialist to join our A-TEAM!
What you need to do:
- Design and implement compliance programs and policies specific to the sales department.
- Perform regular audits to assess agent compliance with policies, requirements, and regulations.
- Identify gaps, report findings, and recommend corrective actions to relevant team members.
- Monitor sales processes, practices, and documentation to ensure adherence to established compliance standards
- Analyze sales data, reports, and metrics to identify potential issues or patterns that
require attention.
- Educate sales teams on obligations, policies, and best practices. And conduct training sessions with the team.
- Work closely with management team to integrate compliance and quality objectives.
Requirements
Minimum requirements:
✅At least 3 years accumulated experience as a Quality Assurance Specialist/ Reports Analyst / Compliance Specialist in the BPO industry specifically handling/monitoring SALES accounts.
✅Extensive knowledge with reporting, auditing and analytics
✅Extensive knowledge in designing, creating, and implementing SOPs and compliance programs for SALES teams.
✅Strong communication skills
✅Exemplary skills in Microsoft Excel and Google Sheets.
✅Experience in handling several CRMs
✅Must have work equipment ready
✅Minimum 50mbps internet connection and preferably with internet back-up option
Benefits
PERMANENT work from home
AU Morning shift
HMO in your first year of tenure
Fun and engaging environment.