Quality Assurance Manager

Quality Assurance Manager

Created: November 2026

Job Classification

Job Type: Full-time
Location: Richlands, VA
FLSA Status: Exempt
Reports To: Director of Manufacturing

Job Summary

The Quality Assurance Manager leads and oversees all quality assurance and quality control activities within the Richlands manufacturing facility. This position is responsible for maintaining and continuously improving the organization's Quality Management System (QMS), ensuring compliance with ISO 9001 certification requirements, customer specifications, regulatory standards, and company quality objectives.

The Quality Assurance Manager partners with Manufacturing, Engineering, and Supply Chain teams to drive continuous improvement, reduce defects, improve customer satisfaction, and ensure product quality from incoming materials through final shipment. This role leads internal and external audits, manages corrective and preventive actions, oversees supplier quality initiatives, and develops quality personnel while promoting a culture of safety, accountability, and operational excellence while supporting Tadano's Core Values of Compliance, Safety, Quality, Efficiency.

Key Responsibilities

• Lead and manage all Quality Assurance and Quality Control functions across manufacturing operations.

• Develop, implement, and maintain the Quality Management System (QMS) in accordance with ISO 9001 standards and company requirements.

• Serve as Management Representative for ISO certification activities, including preparation, implementation, surveillance audits, recertification audits, and corrective actions.

• Direct internal and external quality audits and ensure compliance with customer, regulatory, and corporate standards.

• Establish quality objectives, metrics, and reporting processes to monitor organizational performance.

• Lead root cause analysis, corrective action, preventive action, and continuous improvement activities.

• Partner with Engineering, Manufacturing, Supply Chain, and Operations to improve product quality and manufacturing processes.

• Develop supplier quality standards and oversee supplier quality performance evaluations.

• Review customer concerns, warranty claims, and nonconforming product issues and implement effective corrective actions.

• Manage calibration programs and ensure the integrity of inspection and testing equipment.

• Develop and maintain quality procedures, work instructions, and standard operating procedures.

• Provide leadership, coaching, development, and performance management for Quality Department personnel.

• Analyze quality trends and present performance metrics and improvement initiatives to senior leadership.

• Support Lean Manufacturing and continuous improvement initiatives throughout the facility.

• Ensure compliance with all applicable safety, environmental, and regulatory requirements.