Quality Assurance Specialist

Purpose of Classification:

The purpose of this classification is to thoroughly analyze and review Energy Assistance applications submitted by clients and the Energy Assistance Team, for completeness and accuracy.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Verifies eligibility of clients based on source funding guidelines.
• Reviews all energy applications for completeness and accuracy.
• Account for, compile, and organize all completed and pending LIHEAP applications.
• Work closely with clients to verify that all information in the household's application is complete and adheres to program guidelines.
• Ensures absolute confidentiality with respect to all information regarding families served by program.
• Attends all required team meetings, staff meetings, and trainings.
• Perform any additional duties as directed by Quality Assurance Manager.

Additional Functions:

Performs other related duties as required.