Quality Control Supervisor
Description
The Quality Control Supervisor is responsible for leading quality assurance operations across multiple school facilities, ensuring all custodial services are delivered safely, efficiently, and to the highest standards of cleanliness and customer satisfaction. This role provides direct oversight of approximately 50 custodial team members and serves as a key leader in maintaining operational excellence throughout the assigned region. The Quality Control Supervisor will be responsible for recruiting, hiring, training, developing, scheduling, and managing custodial personnel while fostering a culture of accountability, professionalism, and continuous improvement. Through regular inspections, performance evaluations, coaching, and corrective action management, this position ensures all cleaning and floor care services consistently meet company and client expectations.
Compensation: $50,000 per year salary ($U.S. Dollars)
The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Schedule: Monday - Friday from 8:00AM - 5:00PM EST
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management
- Lead, train, and manage a workforce of approximately 50 custodial employees across multiple school facilities.
- Recruit, interview, hire, onboard, and develop team members to support operational growth and service excellence.
- Conduct routine quality inspections and performance audits to ensure compliance with company standards and customer expectations.
- Provide hands-on coaching, training, and performance management, including corrective actions and employee development plans.
- Monitor labor productivity, attendance, staffing levels, and work quality to maximize operational efficiency.
- Review CMMS reports, work orders, and operational metrics to identify trends and implement process improvements.
- Ensure compliance with all safety procedures, environmental regulations, and company policies.
- Coordinate floor care and custodial projects while maintaining service schedules, quality standards, and budget objectives.
- Partner with school administrators and operations leadership to address concerns, resolve issues, and enhance customer satisfaction.
- Travel between multiple locations to oversee daily operations and support frontline teams.
- Must have a valid drivers license and reliable transportation
- Demonstrated experience managing or supervising commercial floor-care operations or specialty cleaning projects.
- Strong hands-on experience with VCT, tile, concrete, marble, terrazzo, and grout.
- Experience with stripping, waxing, buffing, scrub-outs, and other floor-care processes.
- Experience operating and maintaining floor-care equipment.
- Previous experience leading, training, or supervising a team.
- Experience using a CMMS system for service tracking, quality inspections, and reporting.
- Valid driver’s license and ability to operate a company-provided vehicle.
- Strong organizational, communication, leadership, and problem-solving skills.
- Ability to travel between assigned school locations.
- Ability to work afternoon and evening shifts, with occasional mornings and weekends as required.
Skills
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