Radiology/Patient Care Coordinator

JOB SUMMARY:

The Radiology/Patient Care Coordinator is responsible for supporting the imaging, lab, and nursing departments. This includes clerical functions, scheduling, patient flow management, reports, data, as well as patient phone calls. This role will also serve as back up to the patient registration process, scanning, copying, and other business functions as needed which may include prior-authorization.

ESSENTIAL DUTIES:

• Patient Scheduling:
  • Schedule imaging and/or lab appointments
  • Place patient reminder phone calls
• Clerical Duties:
  • Transfer images/reports/data to other facilities
  • Pull reports, data
  • Patient follow up phone calls
  • Enter data into spreadsheets
  • Answer phone calls when nurses station is not occupied or busy
  • Create admission/discharge/educational packets
  • Photo copy charts/records/documents as needed
• Patient Registration:
  • Greet and register patients for hospital services including admissions, outpatient visits, and emergency care.
  • Obtain and verify patient identification, demographic data, insurance details, and physician orders.
• Insurance Verification & Pre-Authorization – as needed:
  • Verify insurance eligibility and benefits at the time of registration.
  • Collect co-pays, deductibles, and provide cost estimates as needed.
  • Screening and application processing for Hospital Discounted Care
• Documentation & Data Entry:
  • Accurately enter patient information into the hospital’s Electronic Health Record (EHR) system.
  • Ensure completeness and accuracy of registration records for billing and compliance purposes.
• Customer Service:
  • Provide excellent customer service to patients, families, and healthcare providers.
  • Address patient inquiries regarding registration, insurance, and hospital policies.
  • Monitor waiting room, ensure comfort and communicate delays
• Compliance & Confidentiality:
  • Adhere to HIPAA and all hospital policies regarding patient privacy and confidentiality.
  • Follow internal procedures for financial assistance, emergency registrations, and consent forms.

*In addition to the responsibilities described above, the role may include other responsibilities and duties as assigned on occasion, based upon MMH needs or requirements.

COMPETENCIES:

• Support MMH vision and mission.
• Maintain confidentiality of all work information.
• Demonstrate an ability to function successfully in a team environment.
• Exhibit courteous, compassionate, and respectful treatment of internal and external customers.
• Displays a positive attitude and flexibility in changing situations.
• Participates in identifying problems and suggesting solutions.
• Report any compliance issues as designated in the MMH Compliance Program.