RCM - Psychiatric Billing Specialist

Our client is looking for a RCM - Psychiatric Billing Specialist to manage their end-to-end billing operations. Operating within the behavioral healthcare sector, they have built a strong reputation in recent years by expanding access to advanced psychiatric treatments and telepsychiatry services across multiple clinics. In this vital position, the specialist will oversee both patient-facing and insurance-facing revenue cycle processes, ensuring accurate claim handling, clear communication of financial responsibilities, and proactive resolution of denials within a fast-paced clinical environment.

Responsibilities

• Manage full-cycle Revenue Cycle Management (RCM) across both patient and insurance workflows, with a strong emphasis on front-end operations.
• Conduct thorough insurance eligibility and benefits verifications, clearly communicating financial responsibilities such as deductibles, HSA, and FSA details to patients.
• Handle direct patient interactions and outbound calls to insurance carriers with professionalism and clarity.
• Oversee denials management and actively work claims well ahead of timely filing limits, proactively proposing solutions and options rather than waiting for direction.
• Review claims, verify account balances, and generate accurate patient statements within the eClinicalWorks (eCW) EMR system.
• Build and maintain financial and billing reports using Microsoft Excel or Google Sheets.
• Participate in weekly operational and reporting meetings with the practice leadership to review billing performance and account statuses.

Requirements

Requirements

• At least 2 to 3 years of proven work experience in psychiatric or mental health billing across the full RCM cycle, with recent experience both patient-facing and insurance-facing.
• Expertise in the eClinicalWorks (eCW) EMR platform.
• Proven work experience with Medicare billing.
• Active HIPAA certification and thorough knowledge of HIPAA compliance regulations.
• Solid experience and working knowledge of ICD-10 and CPT codes specific to a psychiatric practice.
• Strong proficiency in reporting, utilizing Microsoft Excel, Google Sheets, and other reporting tools.
• Strong spoken and written English communication skills paired with professional phone etiquette.
• Ability to learn quickly in a fast-paced environment, retain complex information effectively, and handle pressure with composure.
• Exclusive full-time commitment with no conflicting employment obligations and a dependable remote technical setup.

Qualifications

• Most recent hands-on experience in psychiatric billing and eClinicalWorks (eCW) is preferred.
• Familiarity with healthcare communication, telehealth, and referral tools such as BTexting, Doxy, Lyra, and ComPsych.
• Proactive, self-starting mindset with the ability to take initiative and lead conversations regarding claim resolution options.

Benefits

Benefits

• Full-time dedication.
• 100% remote work setup.
• Consistent daytime working schedule (9:00 AM to 5:00 PM CST).
• Opportunity to collaborate directly with clinic leadership and make a meaningful operational impact within an established mental health practice.

This is a remote position.