Receptionist

About the Role

A well-established automotive service and collision repair company in Chicago is hiring a Receptionist to be the first voice and face of a growing business. You will greet customers, handle a steady flow of calls, and keep the front desk running smoothly so the shop and office can stay focused on their work. This role is ideal for a polished, friendly communicator who stays calm under pressure and enjoys helping people. Previous automotive or service-industry experience is a plus.

Core Responsibilities

• Greet customers and visitors warmly and professionally
• Answer, screen, and route a high volume of phone calls
• Schedule appointments and coordinate customer drop-off and pick-up times
• Provide customers with accurate status updates in coordination with the shop
• Collect and enter customer and vehicle information accurately
• Handle incoming email and messages and route them to the right team member
• Assist with basic paperwork, filing, and light administrative tasks
• Keep the reception area clean, welcoming, and organized
• Escalate customer concerns promptly and professionally
• Multitask across phones, walk-ins, and administrative needs in a busy setting

Required Qualifications

• Experience in a reception, front desk, or customer-facing role
• Strong communication and customer-service skills
• Excellent organization and attention to detail
• Ability to multitask in a busy environment
• Computer skills, including email and data entry
• Dependability and a professional attitude
• Preferred: previous automotive or service-industry experience

Benefits & Pay

• Compensation: competitive, based on experience
• Career growth and advancement opportunities
• Supportive, team-oriented workplace
• Training and professional development
• Benefits available for qualifying positions

Location: Chicago, IL. Full-time. Qualified candidates are invited to apply through the candidate portal, and The Employee Connect will follow up to discuss next steps and the opportunity in more detail.