Regional Field Service Technician - Greater Madison, WI Area
Posted
Description
Responsibilities:
- Support and promote low-tension polymer conveyor belt applications
- Effectively communicate and build relationships with account managers and customers
- Support, coordinate and perform belt installations in customer facilities
- Troubleshoot and correct problem installations or applications in the field
- Find solutions on-the-fly; determine and communicate opportunities
- Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities
- Inspect conveyors to gather detailed technical information on opportunities for improvement
- Communicate belt and conveyor recommendations verbally and in written reports
- Arrange and execute efficient travel on short notice, including nights and weekends
- Occasionally perform belt performance program calculations
- Maintain the professional appearance and safe operation of the service van and equipment
- Service emphasis upon Food customers in a particular geographic region in North America
- Periodic air travel required, reasonable access to regional airport
- Relentless self-evaluation, continuous improvement, and striving for improved customer touches
Requirements:
- High school diploma or equivalent; further education is a plus
- At least two years manufacturing, mechanical or agricultural experience
- Strong mechanical background, ideally with experience in processing or conveying equipment
- Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision
- Customer service oriented personality and approach
- Excellent English verbal and written communication skills
- Computer proficiency, including demonstrated experience with Microsoft products
- Preferred OSHA safety training certification
- Able to independently drive a service van to appointments, lodgings, etc.
- Desire to travel regionally to North American customer locations.
- No restriction to travel to Canada
- Approximately 70% travel or 168 days away per year. The target cadence is to travel to an area to work at a cluster of different facilities over a few days, then return home. Most travel should be within 5 hours driving distance of your home location. In some instances, the service locations will be close enough (within 1 hour) that you can return home the same day.
- Ability to occasionally lift up to 75 pounds
- Reside inside the geographic territory borders. Rochester, MN is optimal as the center, but other locations inside the territory will be considered such as Minneapolis MN, St Paul MN, Madison WI.