Regional Field Service Technician - Rochester, MN
Posted
Description
Responsibilities:
- Support and promote low-tension polymer conveyor belt applications
- Effectively communicate and build relationships with account managers and customers
- Support, coordinate and perform belt installations in customer facilities
- Troubleshoot and correct problem installations or applications in the field
- Find solutions on-the-fly; determine and communicate opportunities
- Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities
- Inspect conveyors to gather detailed technical information on opportunities for improvement
- Communicate belt and conveyor recommendations verbally and in written reports
- Arrange and execute efficient travel on short notice, including nights and weekends
- Occasionally perform belt performance program calculations
- Maintain the professional appearance and safe operation of the service van and equipment
- Service emphasis upon Food customers in a particular geographic region in North America
- Periodic air travel required, reasonable access to regional airport
- Relentless self-evaluation, continuous improvement, and striving for improved customer touches
Requirements:
- High school diploma or equivalent; further education is a plus
- At least two years manufacturing, mechanical or agricultural experience
- Strong mechanical background, ideally with experience in processing or conveying equipment
- Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision
- Customer service oriented personality and approach
- Excellent English verbal and written communication skills
- Computer proficiency, including demonstrated experience with Microsoft products
- Preferred OSHA safety training certification
- Able to independently drive a service van to appointments, lodgings, etc.
- Desire to travel regionally to North American customer locations.
- No restriction to travel to Canada
- Approximately 70% travel or 168 days away per year. The target cadence is to travel to an area to work at a cluster of different facilities over a few days, then return home. Most travel should be within 5 hours driving distance of your home location. In some instances, the service locations will be close enough (within 1 hour) that you can return home the same day.
- Ability to occasionally lift up to 75 pounds
- Reside inside the geographic territory borders. Rochester, MN is optimal as the center, but other locations inside the territory will be considered.