Reliability Network Engineer

Overview

The Reliability Network Engineer is responsible for supporting the reliability, performance, and scalability of our service provider network. This role focuses on day-to-day implementation tasks, network turn-ups, and assisting with escalations. You will work closely with the NOC, Infrastructure, and Sales Engineering teams to deliver reliable and high-performing network services.

Reports To: Reliability Engineering Manager

Department: Reliability Engineering

Job Status: Exempt

Responsibilities:

• Network Turn-Up & Deployment:
  • Provision and turn up new fiber access sites and customer services.
  • Configure and test customer-facing services.
• Change Management:
  • Implement approved network changes with a focus on minimizing risk and downtime.
  • Document changes and validate post-change success criteria.
• NOC Support:
  • Respond to NOC escalations and assist in troubleshooting Layer 2/Layer 3 network issues.
  • Serve as an escalation point for trouble tickets that require engineering input.
• Operational Excellence:
  • Maintain network diagrams, documentation, and standard operating procedures (SOPs).
  • Monitor network health and work proactively to identify and remediate potential issues.
• Collaboration:
  • Partner with Sales Engineering and Project Management to deliver enterprise/E-Rate solutions.
  • Collaborate with Tier 2/3 engineers on more complex issues and projects.