Resort Front Office Supervisor

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

Resort- Front Office Supervisor

General Position Summary:

Assists the Front Office Manager & personnel in the all aspects of providing Clearly Superior Customer Services to all guests, and may assist co-workers w/other duties in accordance with established policies and procedures.

Essential Functions/Major Responsibilities:

• Approaches all guest and employee encounters in a friendly, service-oriented manner consistent with PME’s Clearly Customer Service standards
• Able to perform all front desk functions and tasks in accordance with each position’s job description
• Daily supervision, training, development of Front Office personnel
• Responsible for the Front Desk’s appearance and all material to guests
• Satisfies guests’ concerns and complaints in an expeditious and courteous manner
• Maintains a high level of professionalism and actively practices good communication skills across departments (i.e., sales & catering, housekeeping, spa, etc.)
• Maintains the gift certificate account and provides reports
• Responsible for the Daily Information Bulletin for the next day
• Assists in the weekly labor schedule and relieves staff for breaks
• Must be able to be part of the Fire Team and able to use the fire panel and announcement speaker
• Oversees and coordinates the lost and found receptacle following established procedures
• Orders Front Office supplies

Secondary Functions:

• Ensures that all agents balance at the end of each shift
• Monitors key inventory, safe deposit control and general supplies
• Member of the Safety Committee
• Ensures all dress standards are maintained by personnel
• Exercises good judgment based on occupancy percentages to determine occupancy levels insuring guest satisfaction is achieved
• Maintains files for all definite arrivals
• Communicates clearly with guests and coworkers
• Attends all vendor and company training
• Performs other duties as deemed necessary

Specific Job Skills:

• Demonstrated ability to type a minimum of 50 wpm
• Ability to learn and efficiently utilize the facility’s reservation software program
• Competent organizational skills
• Read, write and speak English fluently
• Constant attention to detail and ability to meet deadlines as required
• Must be able to maintain confidentiality regarding guests’ credit information and takes all steps necessary to protect personal data