Risk Operations Analyst - RBO
Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The User Operations Policy team operationalizes and oversees the enforcement of payments standards and policies to ensure compliant and safe product usage, minimizes merchants’ violations and proactively manages reputation and regulatory risk.
What you’ll do
As a Risk Operations Analyst you will be working to ensure our onboarding policies and practices align to the needs of our financial partners. You will be accountable for workflows impacting a variety of cross-functional internal and external stakeholders to identify and assess regulatory, contractual, and partner risk. Further, you will influence and advise operational teams in building out scalable operational processes to ensure compliance with service level agreements, routine reporting, and overall risk mitigation.
Responsibilities
- Demonstrate sound judgment and an ability to navigate non-binary, high-risk decisions
- Evaluate merchants, from successful venture-backed startups to well established institutions by assessing suitability to process on Stripe
- Adhere closely to process while still constantly questioning assumptions, suggesting improvements, and following up implementation of those improvements
- Effectively and clearly communicate, cross-functionally, with Stripe's users, and Stripe's financial partners
- Identify trends and further report these to cross functional teams to enhance detection systems
- Lead initiatives to enhance and optimize review processes, policies, and tools
- Help build and scale processes across the risk operations ecosystem
- Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders
Who you are
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.
Minimum Requirements
- Minimum 3 years of experience in either risk assessments and operations, or driving scale in a high risk environment.
- Comfortable working independently under pressure and navigating ambiguity.
- Ability to influence, collaborate, and communicate effectively across multiple stakeholders.
- Passion for proactively identifying gaps and driving process and product improvements, collaborating with multiple cross-functional teams.
- Working knowledge of SQL or other data analysis tools, and ability to analyze data to identify patterns and insights.
- Deep empathy for entrepreneurs running a business, and are motivated to solve problems to empower them.
Skills
As published by greenhouse · 12 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (3)
- Who is your current or previous employer?
- What is your current or previous job title?
- If located in the US, in what city and state do you reside?
Pick from a list (7)
- Please select the country where you currently reside.
- Please select the country or countries you anticipate working in for the role in which you are applying.
- Are you authorized to work in the location(s) you selected in your previous response?
- Will you require Stripe to sponsor you for a work permit now or in the future for the location(s) you selected in in your previous response?
- If this role offers the option to work from a remote location, do you plan to work remotely?
- Have you ever been employed by Stripe or a Stripe affiliate?
- Do you opt-in to receive WhatsApp messages from Stripe Recruiting?
Written answers (2)
- Please share an example of how you would support a frustrated customer who is facing challenges? (Please don't share any confidential information in your example)
- In this role you will be interacting with clients via email. It will be important to showcase empathy and how you would solve customer challenges. Could you share an example of a technical or complex problem you have solved for a client? (Please don't share any confidential information in your example)