Road Freight Operations Specialist

Crane Worldwide Logistics is a leader in supply chain solutions with 150+ locations across 36 countries, providing services that address our clients' logistics challenges.

The Road Freight Operations Specialist supports the coordination of international road freight shipments across EU and non-EU countries.

This is an excellent opportunity for someone with 1–2 years' experience in logistics or freight forwarding to build their expertise in transport operations, customs processes and documentation, while working alongside an experienced and supportive team.

Essential Job Functions:

• Support the coordination of international road freight shipments across Europe and non-EU countries, from pickup to final delivery.
• Assist with the end-to-end transport process, including collection, shipment tracking, customs coordination, and last-mile delivery, with guidance from senior team members.
• Prepare and check transport and customs documentation for import and export road freight shipments, ensuring accuracy and completeness.
• Liaise with customs brokers, customers, carriers, and internal teams to support customs clearance and help ensure compliance with international trade regulations.
• Track shipments daily to support on-time delivery, escalating and helping to resolve operational issues as they arise.
• Provide regular updates to customers, carriers, customs brokers, and internal teams on shipment status, documentation, and operational matters.
• Support customer billing and the validation of supplier invoices.
• Help build positive customer relationships by delivering excellent customer service and timely responses.
• Work with colleagues across Crane's European and international network to support smooth operations and customer satisfaction.
• Take part in on-the-job training to develop your knowledge of road freight, customs procedures, and logistics systems.
• Perform other duties as assigned.

Physical Requirements:

• Position may require extended periods of sitting, computer use, standing, and walking. Some light lifting may be required in certain situations.

Other Skills and Abilities:

• Strong customer service orientation with excellent communication skills.
• Proactive, organized, and solution-oriented, with a willingness to take ownership of tasks.
• Ability to handle multiple tasks and shipments in a fast-paced environment.
• Team player with a collaborative attitude and strong motivation to learn and grow.
• Good knowledge of Microsoft Excel and general computer skills.
• Basic understanding of billing processes and invoice validation, or a willingness to learn.
• Some exposure to customs procedures and international trade documentation (CMR, commercial invoices, packing lists, export/import documentation, customs instructions, and related documents) is beneficial.
• Attention to detail and ability to prioritize tasks effectively.
• High level of English (written and spoken). Additional European languages are considered a plus.
• An interest in international road freight across EU and non-EU countries; prior exposure is an advantage but not essential.

Education and Experience:

• High school diploma or equivalent required.
• 1–2 years' experience in logistics, transportation, freight forwarding, or a customer-facing operational role.
• Exposure to international road freight operations or customs documentation is an advantage but not essential.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.