Robotic Automation Engineer I

POSITION OVERVIEW

HighRes is seeking a Robotic Automation Engineer I to join our Automation Engineering team, at our headquarters in Beverly, Massachusetts. Reporting to a Lead Automation Engineer, this role is built for an automation professional who has established a foundation in laboratory automation and is ready to take on greater technical ownership.

This role is designed for a skilled automation professional who has built solid foundation in the lab automation field and is ready to take on great technical ownership. You will commission both standard and complex systems, with guidance available for the most demanding builds, while beginning to operate with increasing dependence.

This is an opportunity to deepen your automation experience within a growing engineering organization. You will work with cutting-edge robotic platforms in some of the most advanced life science and pharmaceutical environments in the world, contribute on standard and complex integrations, and act as a trusted partner to customers whose science depends on the reliability of what you deploy. The ideal candidate brings field experience with automation systems, a sold technical foundation, and the professionalism to represent HighRes at the highest level on-site.

RESPONSIBILITIES

Technical Delivery

• Take full ownership of commissioning standard systems, integrating robots, laboratory instruments, and CellarioScheduler into a platform the customer's lab runs its science on
• Modify and troubleshoot CellarioScheduler workflows on deployed systems, resolving integration issues between the scheduler, the robots, and third-party instruments, working from the end-to-end workflow defined by the Applications team
• Verify that hardware, software, and integration deliverables meet the agreed acceptance criteria
• Commission complex systems with guidance from senior engineers, where multiple robots, a larger device count, and more demanding instruments raise the difficulty of the integration
• Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) independently for standard systems, and with senior support for complex systems
• Configure and troubleshoot automation hardware and integrated devices through firmware operations and device-level diagnostics
• Interpret, integrate, and debug C# and Python code within HighRes automation systems
• Configure relational databases supporting laboratory scheduling applications using SQL
• Configure and operate a range of robotic platforms, including SCARA and articulated robotic arms, adapting to diverse hardware configurations across customer deployments
• Contribute to multi-system deployments alongside senior engineers, building exposure to highly complex environments
• Create and maintain technical documentation for deployed systems, configurations, and resolved issues

Customer Success

• Deliver standard and complex system training to customer teams, covering both hardware operation and software application, with minimal guidance
• Proactively manage customer relationships by addressing concerns and ensuring satisfaction throughout the project lifecycle
• Communicate project status, technical topics, and roadblocks clearly to customers and internal stakeholders
• Serve as a resource for teammates by sharing knowledge of tools, platforms, and processes