Room Attendant

ROOM ATTENDANT

Wilson Hospitality

Reports To: Housekeeping Supervisor

Company Vision

We aim to change the world for the good, one team member and one guest at a time.

Corporate Mission

Above all else, our mission is to take care of people.

Core Values

Wilson Hospitality is guided by six Core Values:

• Focus
• Mission
• Kindness
• Clean-Clean
• Excellent Attitude
• Efficiency

These values define what we stand for and what we will not stand for.

Position Summary

The Room Attendant is responsible for delivering a clean, safe, comfortable, and Guest Ready room experience for every guest, every stay. The Room Attendant protects guest satisfaction, brand standards, guest safety, and hotel reputation through attention to detail, ownership, teamwork, and consistent execution.

This role serves as a steward of guest trust by ensuring every assigned room meets Wilson Hospitality and brand standards before being occupied by a guest.

This position executes through five core responsibilities while consistently meeting The Bar for Focus, Mission, Kindness, Clean-Clean, Efficiency, and Excellent Attitude.

The 5 Roles of the Room Attendant

1. Live the Vision, Mission, and Core Values

"Be a Culture Carrier"

Key Expectations

• Demonstrate Focus, Mission, Kindness, Clean-Clean, Excellent Attitude, and Efficiency every day.
• Represent Wilson Hospitality professionally.
• Accept coaching and feedback.
• Support team members and departmental goals.
• Demonstrate consistent attendance and reliability.

The Bar Connection

Focus: Be where your feet are.

Mission: Take care of people.

Kindness: Help teammates succeed.

Excellent Attitude: Bring positive energy.

2. Deliver Quality Through Attention to Detail

"Make Every Room Guest Ready"

Key Expectations

• Clean assigned guest rooms according to brand standards.
• Remove soiled linen and replace linen and terry as required.
• Thoroughly clean and sanitize bathrooms.
• Dust, vacuum, and maintain all room furnishings and fixtures.
• Ensure guest amenities and furniture are properly placed.
• Inspect personal work before considering a room complete.
• Report maintenance concerns immediately.

The Bar Connection

Focus: Details matter.

Clean-Clean: Like-new condition every time.

Mission: Guest is number one.

This section reflects the essential room-cleaning duties contained in the current job description.

3. Put Team First

"We Before Me"

Key Expectations

• Assist teammates during high occupancy periods.
• Support inspectors, laundry attendants, maintenance personnel, and Front Desk associates.
• Communicate professionally and respectfully.
• Help the department achieve room readiness goals.
• Contribute to a drama-free work environment.

The Bar Connection

Kindness: Help others succeed.

Mission: Support both guests and teammates.

Excellent Attitude: Be solution focused.

This role aligns with the team-first expectations identified in the Room Attendant role profile.

4. Care for Guests by Creating Memorable Experiences

"Protect the Guest Experience"

Key Expectations

• Anticipate guest needs whenever possible.
• Take ownership of guest concerns and requests.
• Protect guest belongings and privacy.
• Create positive impressions through room presentation and service.
• Understand that every room impacts guest satisfaction and loyalty.

The Bar Connection

Mission: Guest is number one.

Kindness: Care for every guest.

Focus: Details create experiences.

This role directly supports the guest care responsibilities identified in the Room Attendant Profile.

5. Protect Standards, Safety, and Sanitation

"Protect the Brand"

Key Expectations

• Follow all housekeeping procedures.
• Follow all OSHA, safety, and company standards.
• Follow lost-and-found procedures.
• Report suspicious activity immediately.
• Handle cleaning chemicals and equipment safely.
• Maintain compliance with brand cleanliness and sanitization standards.
• Report maintenance issues and safety hazards immediately.

The Bar Connection

Clean-Clean: Take care of assets and equipment.

Efficiency: Follow proven systems.

Focus: Follow through.

This role aligns directly with both the Room Attendant Profile and the current job description requirements regarding guest property, suspicious activity, safety, and equipment responsibilities.

Core Responsibilities

• Clean and service assigned guestrooms.
• Deliver Guest Ready rooms that meet Wilson Hospitality and brand standards.
• Protect guest belongings and hotel assets.
• Report maintenance, safety, security, and cleanliness concerns.
• Support housekeeping team operations.
• Follow company procedures and cleanliness standards.
• Maintain assigned housekeeping equipment and supplies.
• Uphold Wilson Hospitality's mission, vision, and core values at all times.