Sales Account Manager (2 Year FTA)
Description
- Job grade: Executive Officer
- Contract type: Fixed term
- Length of employment: 2 years
- Business area: Sales & Marketing
- Type of role: Communications / Marketing
- Working pattern: Annualised hours
- Number of jobs available: 1
Location
About the job
Job summary
Job description
Key Tasks
• Use effective sales skills to meet room hire, AV, and catering revenue targets for events of all size, including large-scale and multi-day event bookings.
• Manage a portfolio of client accounts and deliver on pre-agreed sales and revenue targets.
• Proactively contact former and cancelled clients to renew opportunities and identify new revenue streams to support business objectives.
• Act as the first point of contact for clients enquiring about use of the Centre; handling all incoming enquiries in a friendly, professional and efficient manner in line with the departmental SOPs and ensuring that all relevant details are accurately captured on the Centre’s CRM.
• Ensure enquiry response time are consistently in line with departmental SOP.
• Prepare informative bespoke proposals that fully meet the client’s objectives and brief.
• Follow up on all enquiries within the required timeframes and ensure all details are accurately recorded in the CRM system.
• Actively upsell each event to maximise profitability and sales.
• Prepare and regularly update event sales forecasts for weekly sales meetings.
• Conduct engaging and informative show rounds of the venue selling the full range of services including Catering and AV and reinforcing that the Centre is the ideal choice for their event.
• Negotiate within defined parameters as needed, securing client confirmation to proceed with bookings.
• Conduct proactive research and initiatives to attract new clients for the Centre.
• Prepare contracts and all necessary paperwork for events.
• Work closely with colleagues across the organisation, maintaining high standards of teamwork and professionalism in both office and remote settings.
• Ensure contracted client events are handed over to Event Management/Operational teams in accordance with the departmental SOP.
• Undertake any reasonable duties as specified by the Head of Sales or Director of Sales & Marketing.
• Engage in sales team and management workshops, supporting team improvement, management discussions, and strategic initiatives. Attend trade shows as required, representing the brand on the exhibition stand, ensuring a professional presence and effectively communicating the company's values and offerings to attendees.
The above is not exhaustive and other duties not outlined may form part of the employees’ job description.
Person specification
Experience
- Able to demonstrate evidence of meeting and exceeding venue sales targets and development of secondary spending.
- Experience with both engaging and tapping into a range of different personalities.
- Proposal creation that meets the client’s objectives, brief, and budgets.
- Excellent communication skills, both written and verbal.
- Experience in overcoming client resistance/objections.
- A high standard of computer literacy including CRM systems.
Technical Skills and Qualifications
- Demonstrable sales and account management experience within the events/hospitality industry.
- Strong organisational skills, and ability to plan, organise and deliver work to meet deadlines and quality standards.
- Excellent negotiating and interpersonal skills.
- Knowledge of Momentus or similar CRM systems is desirable.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
- Developing Self and Others
- Delivering at Pace
- Making Effective Decisions
Benefits
QEII benefits will include:
- Discretionary bonus scheme, linked to corporate and individual performance
- Membership of the Civil Service Pension Scheme with an employer contribution of 28.97%
- 25 days' annual leave with an additional day per year to a maximum of 30 days & 1 privilege day
- Subsidized staff restaurant/coffee bar
- Interest free season ticket loan
- Cycle to work scheme
- 3 days paid volunteering
- Participation at staff events; celebratory, educational, team
- Access to learning and development opportunities tailored to your career aspirations
- A working culture which encourages inclusion, collaboration and diversity
- Regular employment engagement activities
Things you need to know
Artificial intelligence
Selection process details
How to Apply
Candidates should apply by submitting:
• a tailored CV to [email protected] setting out your career history, with key responsibilities and achievements, of no more than two pages. Please ensure you have provided reasons for any gaps within the last two years.
• a personal statement – in no more than 500 words showing how you meet the criteria of the person specification evidence.
The closing date for applications is 6th November 2026 @ 23.59
We will be sifting applications using Experience from your job history, qualifications and personal statement week commencing 23rd November 2026.
Interviews will take place in the week commencing 30th November 2026.
For candidates invited for interview, this vacancy is using the Civil Service Success Profiles Framework, and we will be assessing Strengths, Experience, Behaviours and Technical Skills.
Feedback will only be provided if you attend an interview or assessment.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Medical
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : HR Department
- Email : [email protected]
- Telephone : 02077984012
Recruitment team
- Email : [email protected]
Further information
Attachments
| Sales Account Manager FTA JD Nov 2026 Opens in new window (pdf, 132kB) |
| Sales Account Manager advert Jan 26 Opens in new window (pdf, 113kB) |
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