Sales Account Manager

Job Title: Sales Account Manager

Job Type: Full-time
Location: Hybrid from Detroit, MI
Department: Revenue Operations

Description

The Sales Account Manager will manage and grow GreenLancer’s relationships with our new and existing solar installer customers. This will be accomplished by providing a high level of customer support over the phone and through the GreenLancer web application. Candidates should be familiar with the solar industry and preferably have a passion for renewable energies. They will support current customers and identify opportunities to grow existing business. The goal is to give a high level of customer support so clients are happy with their experience.

Responsibilities:

1. Manage assigned solar installer accounts to meet or exceed sales goals.
2. Provide unparalleled customer service and support in order to yield a high level of customer satisfaction.
3. Answer customer inbound Calls, Quotes, Comments (CQC) on the GreenLancer platform 9-5pm in your local time zone.
4. 1. Respond to Customer inquiries, return voicemails
   2. Direct calls and inquiries to appropriate stakeholders
5. Interact and help manage the GreenLancer Customer relationship management system (CRM).
6. Grow existing customer accounts, identify and engage new installers.
7. Identify, research, and resolve partner issues using analytical skills and Sharpspring Client Relationship Management (CRM).
8. Identify new solar installers that can use GreenLancer’s solutions.
9. Onboard and train solar installers how to best leverage GreenLancer’s solutions.
10. From time to time, attend industry trade shows and conferences.
11. Travel to customer accounts in-person as permitted.
    
    
    

Qualifications

• Bachelor’s degree with some quantitative studies Business, Marketing, or Finance preferred.
• 5+ years of experience in sales, account management, or related role.
• 2+ years of routine use of Excel for analysis, and graphically communicating insights regarding data.
• CRM software experience preferred.
• Dynamic communicator who easily creates relationships with outside partners to effectively influence behavior.
• Experience in residential solar sales, insurance sales, and home improvement sales are highly desirable.
• Ability to make insightful and relevant recommendations based on findings from data analytics; capable to gain command of data regarding assigned partners and workflow.
• Team player that behaves ethically, with highest degree of integrity at all times.
• Very strong organizational and communication (both verbal and written) skills.
• Strong computer skills; including Microsoft, Office Suite.
• Ability to adapt and work in an open, fast-paced, collaborative environment.
• Highly positive energy and can-do personality

Benefits

• Flexible Paid Time Off: Take the time you need for vacation, illness, bereavement or family time to support work-life balance
• Flexible & Hybrid Work Options: We encourage in-office collaboration at our modern downtown space, but also support hybrid arrangements and flexible scheduling, based on your role and coordinated with your team.
• Comprehensive Health Coverage: Includes medical, dental, and vision insurance to support your overall well-being.
• Paid & Voluntary Life Insurance: Includes 100% employer-paid Life and AD&D coverage, with additional supplemental options available for you, your spouse, and your children.
• Performance-Driven Rewards: In addition to base salary, nearly all teams participate in bonus programs that recognize and reward strong performance.
• Top-tier Equipment: We provide a laptop and other role-specific tools to help you work comfortably and efficiently.