Sales Administrative Assistant

Job Summary

The Sales Assistant supports in handling administrative tasks, coordinating documentation, assisting clients, and ensuring a smooth sales process from inquiry to turnover. The role is vital in maintaining efficient operations, high-quality customer service, and timely completion of sales transactions.

Duties and Responsibilities

1. Sales Support & Coordination

• Assist Sellers with their daily sales activities such as but not limited to the conduct of their prospecting, presentation, and closing.
• Prepare and update sales reports, booking summaries, and inventory lists.
• Coordinate with marketing, documentation, finance, admin, and other departments for smooth processing of sales requirements.
• Coordinate & schedule client site visits and tripping.

2. Customer Service

• Handle client inquiries (walk-ins, phone calls, emails, digital channels) and provide accurate project information.
• Assist clients with reservation procedures, payment reminders, and documentation requirements.
• Ensure excellent customer relations and address client concerns promptly.

3. Documentation & Processing

• Process reservation documents, forms, contracts, and other required paperwork.
• Monitor submission of client documents (IDs, proof of income, requirements for loan approval, etc.).
• Facilitate booking of sales and ensure accuracy and completeness of all sales files.

4. Marketing & Events Support

• Support sales and marketing events (open houses, caravans, roadshows, project launches).
• Assist in preparing marketing materials, presentations, and promo announcements.

5. Administrative Duties

• Process payment of utilities for sales office and suppliers for sales events.
• Process budget request for sales activities and input the same in the system for approval and documentation purpose
• Facilitate the liquidation of all cash advances relating to sales activities whether company or seller-initiated.
• Monitor office supplies, sales kits, and materials needed by the team.
• Handle basic clerical tasks such as encoding, scanning, mailing, and scheduling.

Technical Competencies and Skills

• Customer Service Orientation • Sales Coordination • Attention to Detail • Time Management • Team Collaboration • Integrity and Professionalism

Education, Trainings and Licenses Required

• Bachelor's Degree in Business, Marketing, or related field (preferred but not required). • Experience in real estate, sales support, or customer service is an advantage. • Strong communication and interpersonal skills. • Highly organized, detail-oriented, and able to multitask. • Proficient in MS Office (Excel, Word, PowerPoint) and familiar with CRM tools. • Customer-focused, professional