Sales and Service Specialist in Yeghegnadzor SC

Job description: Viva is seeking an active, motivated and strong communicator with excellent knowledge of English and Russian languages to join our team as a Sales and Service Specialist.

Job responsibilities

• Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation;

• Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs);

• Provide technical support in products/services activation/ deactivation procedures;

• Sell mobile phones/devices, data devices & accessories;

• Provide service to the customers in prepaid / postpaid products, voice and data tariffs;

• Prepare reports;

• Ensure handling of customer claims and complaint;

• Ensure confidentiality of the customer data and the Company activities/ standards.

Required qualifications

• Higher education;

• Work experience in the customer service or sales will be an advantage;

• Awareness of different transactions in billing systems is a plus;

• Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles;

• PC skills (Word, Excel);

• Linguistic skills: Armenian, Russian and English languages;

• Effective team working and time-management skills;

• Good organizational, communication and negotiation skills;

• Conflict and stress management skills.