Sales Engineer

Role Title: Field Based Sales Engineer Reporting to: Head of Sales Location: Belgium Role Purpose: Translate customer challenges into solutions that deliver value and drive sustainable growth. Areas of Impact Responsibilities: 1. Deliver Growth - Deliver sustainable, profitable growth by proactively creating and securing the right commercial opportunities. The FBSE is responsible for managing all aspects of an assigned portfolio of value-added customers within a defined territory, building strong relationships with key customer stakeholders through a consultative selling approach, primarily during on-site visits. The FBSE identifies, prioritises, and develops value-based opportunities, turning them into profitable outcomes for both the customer and the business. 2. Build Value-Driven Customer Partnerships - Build and sustain trust-based partnerships that strengthen customer outcomes and enable mutual value creation. The FBSE proactively engages with both prospective and existing customers, developing a deep understanding of their needs and acting as a trusted advisor to build long-term partnerships and identify sales opportunities. The role manages a portfolio of approximately 80 customers and conducts around 200 customer visits annually across the Food Beverage, Healthcare, Chemical, and Oil Gas sectors. 3. Deliver Customer Solutions - Deliver tailored solutions by applying technical and commercial expertise to customer challenges. The FBSE identifies opportunities, diagnoses customer challenges, and co-creates solutions that deliver measurable value, enabling the sale of additional or higher-value products. The FBSE coordinates internal teams to ensure seamless delivery and makes optimal use of CRM and other business tools. The FBSE applies the discount policy effectively, focusing on value-based solution selling rather than discounting, and is accountable for negotiating all terms and conditions to successfully close orders. Required Capabilities 1. Consultative Selling – Partners with customers as a trusted advisor, uncovering needs through questioning and listening and co-creating value-driven solutions. 2. Commercial Acumen – Understands how customers and STS create value and balances customer benefit with profitable outcomes. 3. Territory Management – Plans and prioritises customers and prospects, using CRM to manage a healthy, focused pipeline with update 1+3m forecast. 4. Technical Insight – Applies technical, process and sector knowledge to diagnose challenges and shape meaningful solutions. 5. Cross-Functional Delivery – Works effectively across internal teams to deliver a seamless customer experience. Knowledge Requirements 1. Customer Insight - Understanding customer needs, industry drivers, decision dynamics and how insight is built through market awareness, competitor understanding and structured customer discovery. 2. Sales Fundamentals – Understands structured sales process, including opportunity qualification, consultative questioning, pricing logic, value exchange commercial decision-making. 3. Technical Expertise – Understands relevant engineering principles, sector applications, emerging trends and preferably the STS product and solution portfolio. 4. Collaboration Excellence - Understands internal roles and end-to-end processes that enable effective solution delivery and a seamless customer experience. Behaviours 1. Values-Led - Acts with integrity, professionalism, and reliability in all interactions. Makes ethical, thoughtful decisions aligned with the business. 2. Collaborative - Builds strong internal and external relationships through openness and respect, proactively collaborates across functions to deliver seamless customer experiences, and shares information while adopting a “one team” mindset to achieve collective success. 3. Customer-Obsessed - Shows curiosity and empathy for customer challenges, positions solutions in customer language by linking technical and commercial benefits and maintains a solution-oriented approach that prioritises customer success. 4. Takes Accountability - Takes ownership of territory performance and delivers against commitments, adheres to structured processes and follows through on actions, while maintaining accountability for outcomes. 5. Growth Mindset - Leverages innovation to find smarter ways to win and exceed sales targets, pursues knowledge and skills that sharpen competitive edge, and embraces feedback to improve performance. 6. Resilient Adaptability - Handles pressure, travel demands, and unexpected challenges with composure, adjusts approach based on customer needs, cultural context or market changes, and demonstrates resilience when navigating complex stakeholder environments. 7. Persuasive Communicator - Expresses ideas clearly and adapts style to different audiences, actively listens to ensure mutual understanding, and communicates persuasively when presenting technical or commercial recommendations. 8. Insights Driven - Driven by a data-first mindset and values the actionable insights that a well-maintained CRM can provide to them and their colleagues. Critical Experiences BSc/MSc Mechanical Engineering, Electrical Engineering, Thermodynamics or equivalent Customer-facing technical solution-selling roles Practical Requirements Residing in the Eastern Flanders region of Belgium Hybrid working model Language ability: Dutch and English