Sales Operations - Industry

Customer interface

• Handles all sales administrative tasks for the Sales Verticals within an international team
• Responsible for the handling of all commercial questions as well as terms & conditions from customers (pricing, rebates, comissions ...)
• Preparation and evaluation of business cases (volume, margin effects) and responsible to decide within given negotiation phrame
• Handle exceptions and commercial claims
• Drive the quotation process for designated customers within the vertical in close alignment with the Vertical Sales and within the given framework from tactical pricing
• Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey

Internal Sales

• Full handling of Customer master data coordinaton
• Administration of contracts and agreements with customers
• Responsible for the administration of rebates, comissions and special commercial terms in the ERP systems
• Contributes to commercial excellence through supporting continous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementation

Quality

• Safeguards commited standards of quality guidelines (internal and external), quality awareness, customer quality targets and observes customer care commitments
• Secure the Continental Code if Conduct and Compliance to all legal requirements

Driver continuous performance improvement

• Ensures feedback on customer satisfaction and escalation throughout CT BA and segment for improvements
• Plays an active role in the Sales Operations Department to promote and drive customer centricity
• Active contribution to the continous improvement of processes and systems towards a lean and fast organization
• Active contribution to the ComEx-measurements by, e.g. maintaining commercial oversight

Internal Interface

• active interface management” with customer logistics/SCM, e,g, regarding customer SC requirements & expectations, order execution … !
• Establishment and execution horizontal / cross-functional communcation & collaboration culture.

Reporting

• Supports planning and forecast processes, support sales reporting (e.g. by generating and providing relevant data and information or preparation of presentations)

• minimum adminstrational apprenticeship degree, preferrable bachelor of business administration
• Preferable >1 year experience in areas such as Sales, Account Management, Sales Administration in the Automotive or Industry business
• Knowledge and experience in project management preferable
• Intercultural competence required,
• English language knowledge

Fix term position until 31.03.2028