Sales-Oriented Order Taker / Customer Service Representative (Virtual Assistant)

Position: Sales-Oriented Order Taker / Customer Service Representative (Virtual Assistant).
Schedule: 40 - 45 hours per week EST.

Schedule Breakdown:
- 09:00 AM - 05:00 PM EST Sunday.
- 08:00 AM - 04:00 PM EST Monday-Thursday.
- 08:00 AM - 01:00 PM EST Friday.

Sales & Customer Service:
- Handle inbound sales calls and customer messages for regular food orders.
- Upsell and cross-sell menu items, bestsellers, add-ons, and upgrades to maximize order value.
- Guide undecided customers through targeted questions and personalized recommendations.
- Answer inquiries about menu items, pricing, availability, and delivery options.
- Process orders accurately using Shipmate or designated ordering platforms.
- Handle service recovery and customer concerns professionally to maintain satisfaction and encourage repeat business.
- Coordinate with kitchen and dispatch teams to ensure timely order fulfillment.

Restaurant Operations & Administrative Support:
- Update menu items, kitchen descriptions, pricing, and category structures in the ordering system.
- Manage menu deactivations, remove retired items, and conduct menu audits to maintain accuracy.
- Monitor the primary inbox, triage communications, and route requests to the appropriate team members.
- Complete additional administrative and operational tasks assigned by the office manager.
- Use Asana or similar tools to manage tasks, follow-ups, and deadlines.

Requirements:
- Experience in sales, customer service, call handling, or order processing; restaurant experience is a plus.
- Strong sales and persuasion skills, including upselling and cross-selling.
- Excellent English communication and a confident, professional phone presence; Spanish-English bilingual candidates preferred.
- Ability to guide customers toward purchasing decisions without being pushy.
- Strong attention to detail, organization, multitasking, and problem-solving skills.
- Familiarity with POS systems, Revel, online ordering platforms, or Asana is an advantage.
- Willingness to learn basic Yiddish vocabulary for customer interactions.
- Ability to work efficiently under pressure in a high-volume environment.
- Reliable internet connection and a quiet workspace.

Location: Remote - GMT-06:00 to GMT-04:00

Skills required for this job:

• Asana
• Call handling
• Cross-selling
• Customer service
• Order processing
• POS systems management
• Sales
• Upselling