SAS - Academic Support & Assessment Assistant

Job Description Objective The Academic Support and Assessment Assistant provides instructional, administrative, operational, and analytical support to the Academic Support and Assessment Coordinator in carrying out the functions of the Centre for Academic Excellence (CAE) and the Accreditation and Quality Assurance Unit (AQAU). A key component of the position is the provision of mathematics instruction and academic support at the higher-education level. The incumbent will provide individual and group instruction, tutorials, review sessions, workshops, and other targeted learning interventions designed to strengthen students’ mathematical knowledge, quantitative reasoning, problem-solving skills, and academic performance. The position also supports assessment activities, data collection and analysis, accreditation processes, alumni outcomes tracking, reporting, and other initiatives related to student success, academic quality, and institutional effectiveness within the School of Arts and Sciences (SAS). The incumbent works under the direction of the Academic Support and Assessment Coordinator while independently carrying out assigned instructional and operational responsibilities. Essential Functions Academic Support and Mathematics Instruction – CAE Provide individual and group mathematics instruction to undergraduate students through the Centre for Academic Excellence Provide instructional support in relevant areas of undergraduate mathematics, including quantitative reasoning, college algebra, functions, introductory calculus, and other mathematics content as required. Support students with varying levels of mathematical preparation and adapt instructional approaches accordingly. Assist with mathematics-related student success activities and special academic support initiatives as assigned. Assessment, Data Analysis and Accreditation Support – AQAU Assist the Academic Support and Assessment Coordinator with the collection, organization, validation, analysis, and reporting of data related to student learning outcomes, programme review, institutional assessment, and accreditation. Conduct assigned data queries using current and historical student information to support assessment activities, benchmark indicators, and institutional reporting. Compile and organize quantitative and qualitative data for analysis and reporting. Assist with basic statistical analysis and interpretation of assessment and institutional data. Prepare tables, charts, summaries, dashboards, and other visual representations of assessment results. Assist with the preparation of reports and presentations for faculty, administrators, committees, and other stakeholders. Support the administration and documentation of student learning outcomes assessment activities. Maintain assessment records, databases, evidence files, and supporting documentation. Assist with tracking assessment findings, recommendations, action items, and follow-up activities. Provide administrative and analytical support for accreditation exercises, including the collection, organization, and maintenance of supporting evidence and documentation. Assist with compiling information required for accreditation reports, self-studies, programme reviews, and related quality assurance activities. Support the development and administration of surveys, questionnaires, evaluation instruments, and other data-collection tools. Assist with the compilation and analysis of survey results. Conduct assigned research and data-gathering activities in support of AQAU projects and institutional initiatives. Ensure accuracy, consistency, and appropriate handling of assessment and institutional data. Alumni Outcomes and Engagement Assist with maintaining and updating the School of Arts and Sciences alumni directory. Gather and verify alumni contact, biographical, educational, and employment information. Assist with tracking graduate employment, further education, professional development, and other alumni outcomes relevant to institutional assessment and accreditation. Maintain accurate alumni records and assist with periodic data-cleaning and verification exercises. Support the administration of alumni surveys and other mechanisms used to collect graduate outcomes information. Compile alumni outcomes data and assist with the preparation of reports for accreditation, programme review, assessment, and institutional planning. Assist with alumni outreach and engagement activities coordinated through CAE, AQAU, or SAS. Support initiatives that connect alumni with current students, including academic support activities, mentoring opportunities, career-related sessions, and other student development initiatives. Maintain appropriate records of alumni participation and engagement activities. Administrative and Institutional Support Provide day-to-day administrative and operational support to the Academic Support and Assessment Coordinator. Assist with maintaining calendars, schedules, records, databases, files, and documentation associated with AQAU activities. Assist with scheduling academic support sessions, workshops, meetings, assessment activities, and related events. Track assigned activities, deadlines, deliverables, and follow-up actions across AQAU. Prepare routine reports, correspondence, presentations, meeting materials, and other documentation as required. Assist with documenting the outcomes of academic initiatives, student support activities, assessment exercises, and special projects. Liaise professionally with students, faculty, staff, alumni, and other stakeholders in carrying out assigned responsibilities. Collaborate with academic and administrative departments on assigned activities related to student success, assessment, quality assurance, and institutional effectiveness. Assist with special projects undertaken by AQAU. Maintain confidentiality and ensure the appropriate handling of student, alumni, assessment, and institutional information. Perform other related duties as assigned by the Academic Support and Assessment Coordinator and the Directors of CAE and AQAU. Essential Knowledge, Skills Abilities Strong knowledge of mathematics sufficient to provide effective instruction at the undergraduate level. Demonstrated ability to teach and explain mathematical concepts clearly to students with varying levels of mathematical preparation. Strong mathematical reasoning, quantitative analysis, and problem-solving skills. Ability to facilitate individual, small-group, and classroom-style mathematics instruction. Ability to develop and adapt instructional resources to address identified student learning needs. Knowledge of effective teaching and learning practices appropriate to higher education. Ability to establish a supportive learning environment while maintaining appropriate academic standards. Strong analytical skills and ability to work accurately with quantitative and institutional data. Ability to organize, analyse, summarize, and present data in an accessible format. Proficiency in Microsoft Office Suite, particularly Microsoft Excel for data management, analysis, and reporting. Familiarity with statistical software such as SPSS, or the ability and willingness to develop proficiency. Ability to prepare professional reports, tables, charts, dashboards, presentations, and related documentation. Strong organizational and time-management skills, with the ability to manage multiple assignments and deadlines. Effective written and verbal communication skills appropriate to a higher-education environment. Strong interpersonal skills and the ability to work effectively with students, faculty, staff, administrators, and alumni. Ability to follow established procedures and carry out assigned responsibilities with appropriate independence. Strong attention to detail and commitment to accuracy and data integrity. Sound judgement and discretion when handling confidential student and institutional information. Ability to work effectively as part of a team and provide reliable support to the Academic Support and Assessment Coordinator.