Scrum Master
Posted Updated
Description
JOB SUMMARY
The Scrum Master enables effective Agile delivery for one or more cross-functional teams by facilitating Scrum practices, removing barriers to execution, and fostering a culture of continuous improvement. This role partners closely with Product Owners, developers, quality assurance professionals, technology leaders, and business stakeholders to support the predictable delivery of high-quality solutions. The Scrum Master serves as a coach and facilitator, helping teams improve collaboration, accountability, transparency, and overall delivery performance. Through servant leadership, the role promotes sustainable work practices and ongoing team development.
JOB DUTIES
- Facilitates Scrum events, including sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement sessions.
- Coaches team members, Product Owners, and stakeholders on Agile values, Scrum principles, and team effectiveness.
- Collaborates with Product Owners to maintain prioritized, well-defined, and actionable product backlogs.
- Identifies, tracks, and drives resolution of impediments that impact team productivity or delivery objectives.
- Guides teams in establishing achievable sprint goals based on capacity, priorities, dependencies, and historical performance metrics.
- Promotes team accountability, ownership, collaboration, and self-organization.
- Facilitates communication among development teams, business stakeholders, and dependent teams to support alignment and execution.
- Escalates unresolved risks, dependencies, and organizational challenges to appropriate leaders when necessary.
- Protects teams from unnecessary interruptions while maintaining visibility into progress and delivery commitments.
- Analyzes Agile delivery metrics, including velocity, cycle time, lead time, throughput, predictability, and work-in-progress trends to identify improvement opportunities.
- Leads retrospectives that produce actionable outcomes and measurable process improvements.
- Supports continuous improvement of team delivery and engineering practices without directing technical design decisions.
- Coordinates cross-team planning and execution activities when initiatives involve shared dependencies or multiple delivery teams.
- Maintains delivery transparency through effective use of Agile management tools such as Azure DevOps, Jira, or comparable platforms.
- Drives discussions focused on improving quality, reducing rework, and establishing sustainable delivery practices.
- Contributes to organizational Agile maturity through coaching, knowledge sharing, and promotion of consistent practices.
- Other duties as assigned.
QUALIFICATIONS
- Bachelor’s degree in Information Technology, Business, or a related field, or equivalent professional experience.
- Three or more years of experience in Agile software development, technology delivery, or related environments.
- Two or more years of experience serving as a Scrum Master, Agile Delivery Lead, or in a similar Agile facilitation role.
- Working knowledge of Scrum frameworks, Agile methodologies, and continuous improvement practices.
- Experience facilitating Agile ceremonies and supporting software delivery teams.
- Strong facilitation, communication, conflict resolution, organization, and stakeholder management skills.
- Demonstrated ability to identify delivery obstacles and coordinate effective solutions across teams.
- Ability to build productive working relationships with technical teams, Product Owners, business stakeholders, and technology leaders.
- Experience using Agile work management tools such as Azure DevOps, Jira, or similar platforms.
- Preferred: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or similar certification.
- Preferred: Experience supporting multiple Agile teams.
- Preferred: Experience with software development lifecycle (SDLC) and DevOps practices.
- Preferred: Experience with Azure DevOps reporting and delivery metrics.
- Preferred: Experience leading teams through process improvement or organizational change initiatives.
- Preferred: Experience using data and delivery metrics to drive continuous improvement.
- Ability to work flexible and/or extended hours, if needed, to meet job requirements.
- Ability to pass required background screening.
- Employees must provide their own reliable internet if working a remote/hybrid position.
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.