Security Operations Manager - GRAVE Shift

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Key Responsibilities

Uniformity & Appearance

• Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance.
• Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook.

Scheduling

• Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams.
• Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight.
• Respond to emergency call-ins as needed.
• Submit and approve specialist PTO in coordination with the scheduling team.
• Submit OM PTO directly to SSL or SOM for approval.
• Track all PTO requests; DMs may deny requests if balances are insufficient.

Operational Oversight

• Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership.
• Ensure specialists complete assignments, breaks, and rotations appropriately.
• Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages.
• Oversee BOLOs, Zone 6 videos, and special detail requests.
• Ensure all equipment on site is accounted for and properly maintained.

Training & Development

• Oversee compliance of training programs for self and specialists.
• Implement mentorship programs and remediation training; document all training activities.
• Conduct audits and other compliance audits as directed.
• Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists.

Administrative Duties

• Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM.
• Attend required meetings and maintain responsiveness via email, Chime, and duty phone.
• Document all pass-downs, incident reports, tickets, and communications in logs.
• Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM.
• Maintain documentation of counseling per HR and employee relations guidelines.
• Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support.

Incident & Risk Management

• Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts.
• Lead evacuations and ensure all specialists understand site-specific safety procedures.
• Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM.

Position Requirements

• Must be at least 18 years of age.
• 2+ years of progressive supervisory and management experience OR a college degree.
• Must be reliable, accountable, punctual, and have a strong work ethic.
• Must have a strong grasp of appropriate and professional verbal/written communication.
• Conflict resolution and de-escalation skills a plus.
• Proficient computer / technology skills needed.
• Customer service background preferred.
• Strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• Reliable and self-motivated.
• Strong customer service and interpersonal skills a must.

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