Senior AI Engineer

• ActiveCampaign is seeking an Sr AI Engineer - AI Transformation Hub who will sit at the critical intersection of infrastructure and business innovation
• In this role, you will not just help build capabilities—you will take meaningful ownership of how key parts of our internal AI agent platform evolve
• You will help design the technical foundation that enables teams across the company to build, deploy, operate, and improve AI agents at scale
• This position is focused on architecting and owning the core capabilities that make agent development reliable, reusable, and scalable
• You will design and improve deployment patterns, integrations, observability frameworks, and shared infrastructure that allow us to move beyond simple automation into complex, mission-critical business processes across the company
• Beyond building platform capabilities, you will work directly with cross-functional teams to move agents from ambitious ideas to production-ready solutions
• You will help define technical patterns, shape how capabilities should be built, and unblock teams day to day—ensuring our infrastructure directly supports strategic business impact
• Own the design and evolution of core capabilities within our internal AI agent platform to support high-impact business workflows and AI agents
• Define and improve deployment patterns, shared services, and orchestration approaches that enable complex agent use cases to run reliably
• Partner with business stakeholders to translate high-priority strategic goals into scalable AI agent solutions
• Work hands-on with builders to debug issues, answer technical questions, and unblock day-to-day development while also improving the underlying platform
• Investigate failing repositories, run code locally when needed, and fix infrastructure or environment issues at the root cause
• Build and maintain shared services—such as reusable modules, integration layers, logging patterns, and data access approaches—that multiple teams can leverage
• Drive decisions around observability, governance, permissions, reliability, and cost-aware usage to ensure our AI transformation is sustainable and secure
• Help set technical direction for how new capabilities should be designed so we create durable foundations rather than one-off solutions
• Collaborate across engineering and business functions to identify and shape new high-value opportunities for agent-led innovation
• What Good Looks Like:
• Agent teams can build faster because core infrastructure, standards, and patterns are already in place
• Shared capabilities are designed with enough quality and reusability that multiple teams can adopt them without starting from scratch
• Agent deployment becomes more reliable, supportable, and scalable across a growing set of business use cases
• Technical blockers around integrations, permissions, environments, and monitoring are reduced over time because this role proactively addresses root causes
• The AI Transformation Hub has stronger technical direction around how core agent capabilities should be designed, implemented, and operated
• Builders across the organization are better supported because they have a senior technical partner who can guide design decisions, debug issues, and help move critical work forward

Benefits

• Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
• Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
• Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
• Access to 1:1 sessions with career coaches, and Udemy subscriptions.
• Generous 401K matching that have no wait or vesting requirements.
• Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
• Dedicated career development conversations and regular salary reviews.
• Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
• Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
• Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
• Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.

• Comfort with ambiguity and a strong builder mentality, and a bias toward practical execution
• Comfort troubleshooting complex technical issues across infrastructure, application logic, and third-party integrations
• Experience working with cloud environments and modern application deployment patterns
• 5+ years of hands-on experience in software engineering, platform engineering, solutions engineering, infrastructure engineering, or a similar technical role
• Experience defining technical patterns, processes, or standards that other builders rely on
• Strong communication skills and the proven ability to work cross-functionally in a fast-moving environment
• Strong understanding of system design, reliability, scalability, and security considerations
• Strong ability to design and implement production-ready systems across APIs, services, integrations, and data flows
• Prior experience building internal platforms, shared services, developer tooling, or reusable technical foundations
• Practical experience working with AI-powered applications, agent architectures, LLM-based workflows, or adjacent systems
• Demonstrated ability to take ownership of ambiguous technical problems and drive them from design through implementation
• A hands-on technical builder passionate about driving business innovation through cutting-edge AI architecture