Senior Business Analyst (Hybrid)

The Senior Business Analyst will lead data and analytics initiatives across the Social Services Department of Wake County Health and Human Services, leveraging data to improve operational performance, service delivery, and client outcomes. This role will partner with division leadership, program managers, and staff to develop and implement data management practices, performance measurement frameworks, and continuous quality improvement strategies. Responsibilities include: Leading cross-functional efforts to analyze and improve business processes Developing and maintaining Power BI dashboards and reports Establishing key performance indicators (KPIs) Monitoring workload and staff performance metrics Ensuring data quality and integrity Providing actionable insights that support accountability, transparency, and data-driven decision making across the division The Senior Business Analyst will also foster a culture of continuous improvement by coaching staff on data literacy, performance measurement, and process improvement methodologies.