Senior Customer Success Engineer – NGFW

Role Overview:
- We are looking for an experienced Senior Customer Success Engineer specializing in Next-Generation Firewalls (NGFW) to support enterprise customers with firewall deployment, network security, troubleshooting, and security architecture optimization.

Key Responsibilities:
- Deploy, configure, and troubleshoot enterprise NGFW solutions.
- Manage Palo Alto Networks technologies, including PAN-OS, Panorama, and Strata Cloud Manager (SCM).
- Configure and optimize firewall security policies and advanced threat protection features.
- Manage VPNs, IPsec tunnels, routing protocols (BGP/OSPF), and high-availability configurations.
- Support cloud security, Data Loss Prevention (DLP), IoT security, and Zero Trust implementations.
- Conduct technical workshops, customer enablement sessions, and security assessments.

Required Skills and Experience:
- 5+ years of experience in network security engineering, security architecture, or technical customer success.
- At least 2–3 years of hands-on enterprise firewall deployment and troubleshooting experience.
- Strong expertise in NGFW, PAN-OS, Panorama, and Strata Cloud Manager.
- Knowledge of VPNs, BGP/OSPF, PKI, IAM integrations, and cloud security platforms.
- Excellent customer communication and technical problem-solving skills.
- Preferred: PCNSE certification or equivalent network security certifications, with experience in firewall operations or a Technical Assistance Center (TAC).

Location: Remote - Anywhere

Skills required for this job:

• Border Gateway Protocol (BGP)
• Cloud management
• Cloud security
• Customer success
• Cybersecurity
• Cybersecurity architecture
• Data loss prevention
• Firewall management
• Identity and access management (IAM)
• Network security
• Next-generation firewall (NGFW)
• Public key infrastructure (PKI)
• Technical assistance
• Troubleshooting
• Virtual private network
• Zero Trust