Senior Customer Success Manager

About the company

Our client is a fast-growing software company.

The role

Raydar is recruiting for this role on behalf of our client. Act as the first dedicated customer success hire, owning the post-sale relationship with business accounts from trial conversion through renewal. The work is hands-on and customer-facing, with a large share of time on calls, and includes relaying customer feedback to product and leadership while shaping a new function from the ground up.

What you'll do

- Manage a portfolio of business accounts across onboarding, adoption, renewals and expansion.

- Spend a substantial part of each week on customer calls covering discovery, use case alignment and adoption.

- Pass along bugs, feature requests and customer feedback to product and company leadership.

- Lead conversations that convert proof-of-concept trials into paid contracts, working alongside technical colleagues.

- Match customer business objectives to platform capabilities through creative problem-solving.

- Help build the customer success function and its processes from scratch.

Requirements

What we're looking for

- 5 to 7 years of experience in customer success or a similar customer-facing role.

- A track record in young, fast-moving companies where processes are still being defined.

- Comfort with ambiguity and a willingness to get deep into customer details.

- Based in San Francisco or Atlanta, or willing to relocate to one of them.

Bonus points

- Experience at a company with both self-serve and enterprise sales motions.

- Former founders are welcome.

Benefits

Compensation and benefits

- Base salary: USD 130,000 to 160,000 per year

- Health, dental and vision coverage

- Retirement plan

- Flexible time off

Location and work model

- San Francisco, CA, United States

- Hybrid, 3 days per week in the office

- Full-time