Senior Customer Success Representative

ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Senior Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on providing responsive application-level support for our customers production and non-production environments, and internal process optimization. This senior level position offers a rich learning experience and a real opportunity to make an impact on the business.

• Work with companies remotely to support Oracle HCM
• Support business users by providing application support
• Provide advice and training to end-users
• Maintain current knowledge of relevant technologies
• Understand and support all system interfaces for assigned applications
• Work closely with business and vendor to tune and troubleshoot applications
• Provide project support as required for system upgrades and requests for new functionality
• Provide support in the area of process improvements & automations
• Monitor assigned software applications, document, and analyze problems
• Lead and participate in efforts to develop and implement process improvements and automation for application and system monitoring
• Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases
• Test, debug, implement, and document programs
• Develop work plans and track/report status of assigned projects/tasks
• Liaise with vendor support on all issues
• Responsible for problem management activities such as issue resolution and root cause analysis
• Utilize & Maintain customer tickets via internal ticketing system

Skills & Requirements:

• Oracle HCM Cloud experience required
• Experience with Oracle Cloud ERP is a plus
• Knowledge of HR processes
• Excellent interpersonal, communication and presentation skills
• Self-motivated and able to plan work effort and manage priorities
• Ability to effectively work in a remote model with clients and peers
• Bachelor’s degree in Business, Human Resources, Computer Science, or related field, or its equivalent.
• 3+ years of experience in a similar role
• Can be based anywhere in the US
• Minimal travel may be required as per need basis