Senior Director Business Operations

The Senior Director, Business Operations – North America Services provides strategic leadership for the Business Operations function supporting the North America Services organization. The role partners closely with senior business and functional leaders to translate strategic priorities into coordinated operational plans, processes, governance, and initiatives that improve productivity, operational effectiveness, scalability, and customer experience.

Leads and influences complex, cross-functional initiatives and organizational transformations with significant business impact. The role establishes governance and operating disciplines that enable effective decision-making, prioritization, resource allocation, performance management, and execution across the organization.

Serves as a trusted advisor to senior leadership and ensures Business Operations priorities continue to evolve in response to changing business needs.

• Provide strategic leadership for Business Operations across North America Services, aligning priorities with business strategy and evolving organizational needs; translate strategic priorities into clear objectives, actions, measures, and accountability across the organization using modern lean management principles.
• Partner with senior leaders to prioritize and execute high-impact business, process, and organizational transformation initiatives.
• Establish governance, operating disciplines, and performance measures that strengthen productivity, accountability, growth, and customer experience.
• Lead cross-functional efforts to improve operational effectiveness through process improvement, technology, problem solving and data-driven decision-making.
• Identify the root causes behind performance metrics and implement effective cross-functional countermeasures.
• Determine priorities and resource requirements to support effective execution of key business initiatives.
• Build strong relationships with senior stakeholders and serve as a trusted advisor on operational priorities, challenges, and improvement opportunities.
• Resolve complex operational issues and drive alignment across functions to achieve business objectives with measurable results.
• Develop the Business Operations organization and team capabilities to meet current and future business needs.

• Bachelor degree in Operations, Finance, Engineering, or a related discipline; advanced degree preferred.
• Significant progressive experience in business operations, operational excellence, strategy, transformation, or related leadership roles.
• Demonstrated success driving complex, cross-functional initiatives in a large or matrixed organization.
• Strong change management expertise, including stakeholder management, communications, organizational readiness, and adoption planning.
• Strong lean and continuous improvement experience; strong knowledge of contemporary lean management principles and methodologies, continuous improvement and policy deployment practices, such as Hoshin Kanri.
• Demonstrated ability to influence and advise senior executives and build alignment across organizational and functional boundaries.
• Experience establishing governance, operating rhythms, performance metrics, and accountability mechanisms.
• Strong financial and business acumen with ability to connect operational decisions to business outcomes.
• Strong analytical, and problem-solving skills.
• Excellent communication, facilitation, executive presentation, and storytelling capabilities.
• Experience leading and developing teams and building organizational capability.
• Experience within the banking technology or service operations industry.

The ideal candidate is a strategic, business-minded operations leader who can translate complex business priorities into disciplined execution and measurable results. They bring strong business acumen, analytical thinking, and process improvement expertise, along with the ability to lead significant cross-functional transformation. They are a credible and trusted advisor to senior leaders, skilled at building partnerships, influencing decisions, establishing effective governance, and aligning stakeholders around common priorities. They also demonstrate strong people leadership, developing organizational capability while continuously adapting Business Operations to meet evolving business and customer needs.

Travel is required as part of the role (50%).

Potential Compensation Range: $168,000 - $240,000 comprised of base salary plus Bonus and LTI. Actual compensation for this role will depend on several factors including your qualifications, skills, competencies, geographic location, internal equity, and relevant experience. The Company’s Sales Incentive Plan is subject to the rules governing the plan and the metrics established on an annual basis by the plan.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off

The application window is expected to close Nov 15th, 2026.

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