Senior Director of Product Management

• Product Strategy & Vision: Define and execute a comprehensive product strategy aligned with organizational objectives, business growth, and customer needs. Own the product roadmap across CRM, CMS, client services, and AI-enabled capabilities, using market insights and stakeholder feedback to guide prioritization.
• Product Execution & Delivery: Oversee the end-to-end product development workflow, including epic definition, user story creation, acceptance criteria, sprint planning, and backlog refinement through Jira or comparable platforms. Ensure initiatives are clearly scoped, prioritized, and ready for engineering execution.
• Agile Leadership & Governance: Establish and maintain consistent product management standards, including backlog organization, prioritization frameworks, estimation practices, sprint ceremonies, and velocity tracking. Partner with engineering leadership to improve delivery processes and strengthen collaboration across teams.
• Cross-Functional Collaboration: Align product, UX, engineering, contact center, marketing, security, and client services teams around shared priorities, delivery expectations, timelines, and business outcomes. Facilitate discovery sessions, stakeholder workshops, workflow mapping, and requirements documentation.
• Team Leadership & Development: Manage and mentor UX/UI Design and Product Management teams, establishing clear expectations, encouraging professional development, and strengthening communication and execution standards.
• Operational Excellence: Coordinate multiple concurrent initiatives while maintaining visibility into priorities, dependencies, risks, and tradeoffs. Drive continuous improvement through new tools, workflows, operating models, and scalable product practices.
• Executive & Stakeholder Engagement: Work closely with executive leadership and business partners to communicate product decisions, present strategic recommendations, and ensure alignment between product investments and organizational goals.

Requirements

• Experience: At least 10 years of product management experience, including a minimum of 3 years in a senior leadership or director-level position.
• Agile & Product Delivery: Strong expertise in agile methodologies, including backlog management, user story development, sprint facilitation, requirements definition, and release planning.
• Technical Tools: Hands-on experience with Jira, Azure DevOps (ADO), or comparable product and project management platforms.
• Product Management Standards: Demonstrated experience establishing, scaling, or governing product management practices across multiple teams, including prioritization frameworks, workflow standards, and onboarding processes.
• Strategic Leadership: Ability to translate business objectives and customer insights into actionable product strategies, roadmaps, and measurable delivery outcomes.
• Cross-Functional Communication: Excellent stakeholder management and collaboration skills, with experience working across product, engineering, operations, and customer-facing functions.
• Executive Presence: Strong written and verbal communication skills, with the confidence to present product decisions, recommendations, and strategic priorities to senior leadership and external partners.
• People Management: Proven ability to lead, coach, and develop product and UX professionals while fostering accountability, collaboration, and continuous improvement.
• Adaptability & Organization: Comfortable managing multiple concurrent workstreams in fast-paced, high-volume environments while balancing competing priorities and deadlines.
• Preferred Experience: Background in scaling product management or product operations functions, leading agile transformations, or implementing new tools, workflows, and operating models.

Benefits

• Competitive Salary: Starting annual base salary of $150,000–$170,000, with flexibility to offer higher compensation for exceptionally qualified candidates.
• Remote Work: Fully remote position for candidates currently residing in eligible U.S. states.
• Flexible Scheduling: Flex-time arrangements that support work-life balance.
• Health Coverage: Medical, dental, and vision insurance.
• Financial Benefits: 401(k) retirement plan with a 4% company match.
• Paid Leave: Paid time off, paid sick leave, and designated paid holidays.
• Flexible Spending Accounts: Options for healthcare and dependent care expenses.
• Insurance Protection: Company-paid short-term and long-term disability coverage.
• Well-being Support: Complimentary access to mental, emotional, and physical wellness resources through the First Stop Health app.
• Professional Environment: Opportunity to shape product strategy, lead talented teams, and influence technology and business transformation.

Additional Employment Information:

• Candidates must currently reside in one of the following states: Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia.
• Applicants must be authorized to work in the United States without current or future visa sponsorship.
• This is a full-time, remote, salaried position.